2026-75 IT Technician I (FT, Permanent)

City of Dawson Creek; Dawson Creek; On-site; CAD 41,000 - 58,000; Full time

Job summary

The City of Dawson Creek is seeking a full-time IT Technician I to deliver end-user support, service desk operations, and operational assistance for the City's IT services. Responsibilities include onboarding/offboarding, Microsoft 365 support, asset management, and configuration of end-user devices and systems.

You will collaborate with IT staff, participate in cross-training for service continuity, and ensure reliable technology services for City staff.

Qualifications

• Two years of IT support experience or an equivalent education.
• Certificate, diploma, or post-secondary education in Information Technology or related discipline.
• Knowledge of service desk operations, end-user support, Microsoft 365, and common business technologies.

Responsibilities

• Provide technical support to City staff via phone, email, remote support tools, ticketing systems, and in-person assistance.
• Respond to and resolve service desk requests and incidents, escalating as needed.
• Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and related equipment.
• Coordinate employee onboarding and offboarding activities, including account setup, access provisioning, equipment deployment, and removal.
• Provide user training and guidance for effective use of technology systems and services.

Skills

End-user support

Customer service

Remote support

Ticketing systems

Account provisioning

Endpoint management

Education

IT certificate/diploma

Tools

Microsoft 365

Remote support tools

ITSM ticketing system

AD/Account provisioning tools

Endpoint management tools

Job description

Organization

City of Dawson Creek

Region

British Columbia

Application Deadline

November 8, 2026

Type

Full Time

Category

Information technology

Description

Department: Communications and Digital Services

External Posting Date: October 23, 2026

External Closing Date: November 08, 2026

2026 Hourly Rate: $35.91 after probation

Hours of Work: 40 hours per week

Competition No.: 2026-75

The City of Dawson Creek invites applications for a full-time IT Technician I to provide end-user support and operational assistance for the City's information technology services. The position is responsible for service desk activities, user onboarding and offboarding, Microsoft 365 support, technology asset management, and the configuration and maintenance of end-user devices and systems. The role works collaboratively with other IT staff to ensure reliable technology services and participate in cross-training to support service continuity.

What You’ll Do

• Provide technical support to City staff through phone, email, remote support tools, ticketing systems, and in-person assistance.
• Respond to and resolve service desk requests and incidents, escalating issues when required.
• Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, peripherals, and related technology equipment.
• Coordinate employee onboarding and offboarding activities, including account setup, access provisioning, equipment deployment, and account removal.
• Provide user training, guidance, and education to support effective use of technology systems and services.

Requirements

• Two (2) years of experience in an information technology support environment, or an equivalent combination of education and experience.
• Certificate, diploma, or post-secondary education in Information Technology, Computer Science, Information Systems, or a related discipline.
• Knowledge of service desk operations, end-user support practices, Microsoft 365 applications, and common business technologies.
• Basic knowledge of networking concepts, device management, user account administration, and cybersecurity practices.
• Ability to troubleshoot and resolve technical issues while exercising sound judgment and initiative.
• Possess and maintain a valid Class 5 Driver's License.

Salary & Benefits

$35.91 after probation

Contact

Email: [e-mail]

Additional Notes

The City would like to thank all applicants for their interest; however, only those selected for an interview will be contacted.

The City of Dawson Creek is committed to accommodating persons with disabilities whenever reasonably possible during the selection and employment process.

You must be legally entitled to work for any employer in Canada to be eligible for this position.

By applying for this position, you are giving permission for the City to contact your previous employers and references.