IS Support Technician (Regular)

Vernon; Vernon; Hybrid; CAD 45,000 - 64,000; Full time

Job summary

City of Vernon is seeking an IS Support Technician to deliver basic to intermediate IT support for end users. You will handle hardware/software setup, AD administration, and assist in maintaining the City’s network infrastructure.

The role requires A+ or equivalent, 3+ years of Microsoft product experience, and eligibility for security clearances. A valid BC driver’s license is essential; the position is based in Vernon with a focus on customer service and teamwork.

Qualifications

• Completion of A+ certification or recognized post-secondary program in information technology.
• Minimum three years’ current experience supporting Microsoft products and computer hardware.
• Valid British Columbia Class 5 Drivers License.
• A combination of related education and experience may be considered.
• Ability to obtain and maintain RCMP Secret Security Clearance.

Responsibilities

• Provides basic to intermediate technical support including hardware and software repairs.
• Performs local and network administrator tasks (Active Directory, access permissions).
• Assists in supporting City network infrastructure and connected devices.
• Documents procedures and resolutions; supports deployments and training.

Education

A+ certification or recognized post-secondary program in IT

Microsoft 365 Certification

Tools

Active Directory

Intune

Microsoft Entra ID

Job description

## IS Support Technician (Regular)Apply: Community Services Building: Full time: Posted 6 Days Ago: End Date: October 23, 2026 (9 days left to apply): JR-2026-276**Internal Closing Date:**Oct 16, 2026**External Closing Date:**Oct 23, 2026***Note: Posting comes off at 12:00AM on the closing date, with the competition closing at 11:59pm the day prior.*****Hourly Rate:**39.51**Minimum Weekly Hours:**35Reporting to the Manager, Enterprise Support, this position provides basic to intermediate technical support for end users and a variety of general and specific network, PC, and peripheral-related troubleshooting and repairs.**Duties Include****:*** Provides basic and intermediate technical support including but not limited to: repairing and setting up computer hardware, software, and user profiles.* Performs local and network administrator tasks including but not limited to: active directory administration, restarting services, and editing basic file and folder access permissions.* Assists in supporting the City’s network infrastructure and all connected devices.* Provides identified expertise and service to staff and elected officials using well-developed communication, discretion, and interpersonal skills.* Documents all procedures and technical resolutions as required.* Performs deployments and implementations of technical products and programs for the City.* Assists with the coordination and delivery of training for end users.* Updates departmental asset tracking and inventory data.* Assists with providing basic coverage of duties for the Enterprise Support Team as required.* Performs other related duties as assigned.* All persons employed by the City of Vernon will be required to assist the City in providing emergency services. Duties assigned during an emergency may differ from regular duties.**Required Education and Experience****:*** Completion of A+ certification or recognized post-secondary program in information technology.* Minimum three years’ current experience supporting Microsoft products and computer hardware in a technical capacity.* Valid British Columbia Class 5 Drivers License.* A combination of related education and experience may be considered.**Required Knowledge, Skills and Abilities:*** Ability to exercise mature judgement regarding confidential and sensitive information.* Possesses practical knowledge and experience with current Windows Operating Systems and programs.* Working knowledge of PC based peripheral devices.* Considerable knowledge and experience with computer and related software and general office equipment.* Considerable experience troubleshooting hardware and software issues.* Exceptional interpersonal and communication skills with a commitment to teamwork and customer service.* Ability to work with minimal supervision.* Ability to obtain and maintain an acceptable criminal record check.* Ability to obtain and maintain RCMP Secret Security Clearance.**Preferred Education and Experience****:*** Peripheral troubleshooting experience.* Hardware certification from various tier one vendors.* Microsoft Entra ID and Intune experience.* VOIP knowledge.* Microsoft \"365\" Certified - minimum one Certification **To Apply:**Please submit your resume, quoting the appropriate competition online at vernon.ca/careers by selecting “apply” and creating a candidate profile.* Internal applicants are asked to apply using their worker profile. The City of Vernon wishes to thank all applicants; however, only those candidates selected for an interview will be contacted. Please note that we are unable to accept phone calls regarding application status.**We appreciate all applications; however, only those selected for an interview will be contacted**.*Please note that we are unable to accept phone calls regarding application status.***Employees must submit applications through worker profiles. If you are experiencing difficulty, please ask your manager for assistance.**