Technical Support Clerk

City of Windsor; Windsor; On-site; CAD 37,264 - 43,890; Full time

Job summary

A local government organization is seeking a Technical Support Clerk to provide administrative support within the Information Technology Department. This role involves managing clerical tasks, processing payroll, and maintaining records. The ideal candidate will possess strong customer service experience, proficiency in Microsoft Suite, and effective communication skills. This temporary full-time position offers a pay rate of $27.05 - $31.86 per hour.

Qualifications

• Must have an Ontario Secondary School Graduation Diploma, plus additional education.
• Over one year of payroll and office experience in a computerized environment.
• Good working knowledge of Word & Excel software.
• Strong customer service background.

Responsibilities

• Perform clerical and administrative duties for the department.
• Contact vendors for invoice issues and log shipments.
• Process payroll and maintain weekly forms and documentation.
• Handle accounts payable, receivable, and purchasing functions.
• Coordinate travel arrangements and provide mail support.

Skills

Customer service experience

Written communication skills

Verbal communication skills

Problem-solving abilities

Organization skills

Interpersonal ability

Education

Ontario Secondary School Graduation Diploma

Post-secondary education in computer courses

Tools

Microsoft Suite (Excel, Word, PowerPoint, Outlook)

PeopleSoft HRMS

PeopleSoft Financials

Job description

Join to apply for the Technical Support Clerk role at City of Windsor.

Posting Number: 2025-0412

Posting Type: Internal & External

Posting Period: Monday, December 15, 2025 at 8:30 a.m. to Friday, December 19, 2025 at 4:30 p.m.

Department: Information Technology

Union: CUPE Local 543

Position Status: Temporary Full-Time

Job Code: 543048

Grade/Class: 0.09

Number of Positions: 1

Rate of Pay: $27.05 - $31.86 per hour

Hours of Work per Week: 37.5 hours

Shift Work Required: No

Duties and Responsibilities

• Perform clerical and administrative duties for the department including answering and logging telephone calls/inquiries, providing statistical reports, maintaining a record of resolutions in a database and following up on outstanding calls, contacting vendors for invoice issues, receiving shipments of hardware and software and maintaining a log of outstanding shipments;
• Website and Dashboard content editing;
• Reconcile departmental cellular telephone billing and collect for personal use;
• Update and maintain weekly payroll forms and documentation, use PeopleSoft Financials and complete database updates, perform duties of Absence Coordinator in accordance with corporate procedures which includes all tasks related to employee’s sick leave, vacation, leave of absences and banked overtime, process gross pay for hourly and salary employees;
• Perform a variety of tasks related to accounts payable, accounts receivable and purchasing including processing invoices and purchase requisitions in PeopleSoft, completing cash deposits, completing journal entries, processing interdepartmental billing, business expense vouchers and deposits;
• Coordinate travel arrangements and reservations and process travel advances and expenses;
• Process and distribute internal and external mail; provide backup support to the Administrative Assistant/Secretary;
• Perform Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program;
• Perform other related duties as required.

Qualifications

• Must have an Ontario Secondary School Graduation Diploma, plus one (1) year of post-secondary education from a Community College or University in computer courses, or Ontario Ministry of Education equivalencies;
• Must have over one (1) year of payroll and general office experience in a computerized office environment using the Microsoft Suite of products (such as Excel, Word, Power Point, Outlook);
• Must have a good working knowledge of Word & Excel software packages;
• Must possess previous customer service experience;
• Must have excellent written and verbal communication skills;
• Must have strong interpersonal ability; problem solving abilities; and organization skills;
• Should have a basic knowledge of accounting;
• Experience with PeopleSoft HRMS and PeopleSoft Financials or related equivalent systems will be considered an asset.

Physical Demands

The physical demands analysis associated with this job indicates a sedentary level of work.

Additional Information

• Only those applicants selected for an interview will be acknowledged.
• We offer a smoke-free office environment.
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.
• The Corporation of the City of Windsor is an Equal Opportunity Employer.

Accessibility and Accommodation

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.