IT Technician

TRSB Inc.; Montreal; On-site; CAD 55,000 - 75,000; Full time

Job summary

TRSB, a leading Canadian translation provider, is seeking an IT technician to support in-house users and external collaborators. This role includes managing IT systems, providing technical assistance, and ensuring the stability of various applications. Ideal candidates should have a college degree in network management and significant experience in technical support, along with bilingual skills.

Benefits

Competitive salary

Comprehensive group insurance

Group RRSP

Flexible work arrangements

Fitness benefit

Payment of dues to your professional order

Referral program

Public transit credit

Paid vacation on your birthday

Qualifications

• At least four years’ experience in technical support.
• Fluent in French and English, both spoken and written.
• Strong organizational skills and stress management.

Responsibilities

• Provide technical support to both internal and external users.
• Manage information systems including workstations and printers.
• Install, update, and upgrade hardware and software.

Skills

Top proficiency in Windows 10 and Servers 2016/2019/2022

Good knowledge of networks

Good knowledge of Exchange 2016

Familiarity with ticketing tools

Knowledge of VMware Horizon, ESX/ESXi

Knowledge of Office 2016, Office 365, and Azure tools

Customer service skills

Education

College degree in network management or equivalent

Tools

SpiceWorks

ServiceDesk Plus

Job description

Want to join a Canadian leader? Love to work with experienced professionals? Eager to make a valued contribution to a team of some 250 colleagues? Sounds like you’re ready for a job at TRSB, Canada’s number one translation provider.

TRSB is seeking the services of an IT technician to provide technical support to some 250 in-house users and numerous external collaborators. You will help administer and maintain the IT network and associated services, ensuring continuity and operational stability for all infrastructure and applications.

Your Daily Routine

• Provide technical support to both internal and external users
• Provide support outside of regular business hours on a rotating basis
• Install, update, and upgrade the network’s hardware and software
• Manage information systems (e.g., workstations, printers, telephone system, mobile devices, centralized antivirus software, magnetic cards)
• Comply with change-management procedures and processes when implementing or modifying systems
• Manage all computer hardware and licences, including maintenance contracts
• Draft and update documentation
• Manage IT purchases and vendor relations
  
  

You Will Need

• Top proficiency in Windows 10 and Servers 2016/2019/2022, along with their main management tools (e.g., Active Directory, WSUS, GPO, DFS)
• Good knowledge of networks (DHCP, DNS, VLAN)
• Good knowledge of Exchange 2016
• Familiarity with ticketing tools (SpiceWorks, ServiceDesk Plus)
• Knowledge of VMware Horizon, ESX/ESXi (an asset)
• Knowledge of Office 2016, Office 365, and Azure tools (an asset)
• A+, Network+ certification (an asset)
• Microsoft MCP, MCITP, MCSE, MCSA, Cisco CCENT/CCNA certification (an asset)
• Experience with Acronis, Kaspersky, or EntraPass products (an asset)
• Experience with the Avaya IP Office telephone system (an asset)
• Experience with the VPN SonicWall system (an asset)
• Experience with a mobile workstation management system (an asset)
  
  

This Position May Be Ideal For You If You

• Have a college degree in network management or equivalent
• Have at least four years’ experience in technical support
• Are fluent in French and English, both spoken and written
• Have proven customer service skills
• Are available outside regular business hours
• Have strong organizational and priority management skills
• Know how to manage stress and handle emergencies
  
  

We value our teams and offer working conditions to match:

• Competitive salary
• Comprehensive group insurance
• Group RRSP
• Flexible work arrangements
• Fitness benefit
• Payment of dues to your professional order
• Referral program
• Public transit credit
• Paid vacation on your birthday