IT Support Technician

Maya Heat Transfer Technologies; Montreal; Hybrid; CAD 50,000 - 75,000; Full time

Job summary

Maya HTT, a leader in engineering software solutions, is seeking a motivated IT professional in Montreal. This permanent role involves supporting IT operations through workstation maintenance, user support, and collaboration within a dynamic IT team. You will benefit from flexible working hours, a competitive salary, comprehensive benefits, and opportunities for career growth in a diverse and inclusive environment.

Benefits

Flex Working Hours and Hybrid Work

100% Employer-Paid Benefits from Day One

Group RRSP/DPSP Plan with Employer Contributions

Career Growth Opportunities

Learning Opportunities

Generous Time-Off Policy

Structured Onboarding Program

Qualifications

• Solid experience with recent technologies related to hardware, workstations assembly and maintenance.
• Experience in a corporate IT environment and user management.
• Bilingual in English and French due to interaction with external customers.

Responsibilities

• Assemble, upgrade, and maintain workstations and additional equipment.
• Assist with training preparations and deployment of equipment.
• Collaborate with IT team to resolve complex support issues.

Skills

Troubleshooting

Technical Support

Multitasking

Communication

Proactivity

Education

Certification in Systems Administration

Azure Fundamentals Certification

Tools

Active Directory

Office 365

Linux Systems

VMWare

Job description

Maya HTT is a world leading developer of digital industries software solutions. The world’s top tier engineering and manufacturing organizations rely on Maya HTT’s experience and expertise to achieve the full potential of their software investment. Maya HTT is also a Value-Added Reseller (VAR) for the Siemens PLM Software products, with a focus on CAE-based simulation and providing engineering services, including software training, migration, implementation, and custom development, along with consulting.

To support our continued growth, we are looking for a motivated IT professional with strong technical and hands on skills.

What to expect as the main responsibilities:

• Assemble, upgrade and maintain new workstations, prepare, deploy and maintain any additional equipment, such as laptops and peripherals
• Assist with employees/clients training preparations and equipment deployment
• Assist the infrastructure team in day-to-day operations and projects as needed
• Collaborate with other IT team members to resolve complex issues
• Handle daily users’ requests, support levels 1 and 2
• Handle cabling and users’ environment preparations
• Maintain, patch and monitor users’ environment to contribute to the stability and security of the environment
• Produce and maintain issues’ documentation
• Provide training and support to end-users on various software and hardware
• Handle logistics, deliveries and return of merchandise
• Handle hardware, software and licensing inventory systems

Minimum Requirements:

• Solid experience with recent technologies related to hardware, workstations assembly and maintenance, laptops, software installations and troubleshooting
• Experience with Windows domain environment and user management
• Experience with Active Directory, Office 365, and other common IT tools
• Proactive and ready to learn new things as technology evolves
• Proven experience in a corporate IT environment
• Ability to work in fast paced environment
• Ability to work both independently and within a close team
• Ability to interact with and manage both internal and external users
• Ability and willingness to multitask, work under pressure and / or outside of regular working hours and with minimal supervision
• Written and Oral English and French(The position requires regular interaction with colleagues, suppliers and customers based outside of Quebec, nationally and internationally).
• Linux systems knowledge is an asset
• VMWare knowledge is an asset
• Certification in Systems Administration is an asset
• Azure Fundamentals Certification is an asset

Why Maya HTT?

• Flex Working Hours and Hybrid Work.Office downtown Montreal, 2-minute walk from Atwater Metro.
• Permanent Position, Competitive Base Salary.
• 100% Employer-Paid Benefits starting from Day One:medical, dental, life, short/long term disability insurances.
• Retirement Savings:Group RRSP/DPSP Plan with Employer Contributions open to join from Day One.
• Career Growth Opportunities:Our flexible career paths allow you to grow, and we like to promote internally.
• Learning Opportunities:Learn from the best in the industry and develop your skills.
• Generous Time-Off Policy:We promote a healthy work-life balance with an excellent and flexible PTO Policy.
• Structured Onboarding Program:We’re invested in your success; you’ll have team members to support you and provide a wide range of assistance from Day One.
• Join an award-winning company that is recognized worldwide as an industry leader.

Our Candidate Experience Flow:HR Phone Screen - Virtual Interviews using Microsoft Teams - Job Offer.

Maya HTT is an equal opportunity employer and committed to fostering diversity and inclusion in the workplace. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.