IT Technical Support - 6-month contract

Workleap; Canada; Remote; CAD 50,000 - 70,000; Full time

Job summary

Workleap is seeking an IT Support Technician to join a dynamic IT Support team. The role involves providing high-quality technical support, managing IT assets, and collaborating on improvements to user experience. If you have strong communication skills in both French and English and are experienced in IT support, we'd love to see you apply!

Qualifications

• Knowledge of Azure AD, Microsoft365, Azure PIM.
• Expertise in Windows 10/11 and Mac OS troubleshooting.
• Experience in SaaS access management.

Responsibilities

• Provide quality technical support and manage IT requests.
• Manage user accounts and access.
• Collaborate with IT team on incident resolutions.

Skills

Organization

Initiative

Communication (English & French)

Autonomy

Resourcefulness

Job description

Workleap builds practical employee experience software that makes work simpler.

Our products include Workleap , a simple employee experience platform to boost engagement, drive performance, and develop teams, and ShareGate by Workleap , a single, trusted out-of-the-box solution for fast and secure migration, adoption, and Copilot readiness—simplifying data management across Microsoft 365.

With over 20,000 happy customers in more than 100 countries, Workleap products are a must-have for businesses looking to create a more engaging and successful workplace.

Job Description

So, what will your new role look like?

To provide high-quality service at the heart of a growing company, we are looking for an IT Support Technician to join the IT Support team. Through your professionalism, interpersonal skills and technical knowledge, you will know how to support the members of Workleap to accomplish their daily work.

Responsibilities:

• Provide quality technical support and ensure the resolution of IT requests within a reasonable timeframe.
• Manage access and licenses (creation, modification and deletion of user accounts and SaaS access).
• Manage IT assets using MDM tools such as Intune and Jamf.
• Collect regularly, clarify and document information relevant to the team.
• Research, investigate and propose team initiatives aimed at improving user experience, efficiency and ease.
• Collaborate with the IT team on the incident resolution as well as on ad-hoc projects.
• Define priorities and ensure good time management.

What does your future team look like?

Team of six experts working in different disciplines such as IT support and systems administration. They are the ones who ensure the continuity of operations of Workleap and its products.

What are the next challenges awaiting your team?

• Participation in the integration of new employees and new technologies via our future acquisitions.
• Improvement and automation of existing IT processes.
• Deployment of new tools and processes.

Qualifications

• Knowledge of Azure AD, Microsoft365, Azure PIM;
• Strong organization and management of priorities;
• Experience in SaaS access management;
• Sense of initiative, autonomy, and resourcefulness;
• Expertise in Windows 10/11 and Mac OS computer troubleshooting;
• Excellent communication skills in French and English (spoken and written).

Assets:

• Knowledge of ITIL processes;

Who we are

We’re a team of curious minds and bold builders, brought together by a shared drive to make work simpler - and better - for everyone. Challenges fuel our creativity, fast-paced environments keep us sharp, and pushing boundaries is just part of how we operate. We believe the best ideas come from experimentation, rapid learning, and even the occasional discomfort - that’s where growth happens.

Since 2006, we’ve been rethinking the way teams work, blending creativity and tech to solve real problems in IT and HR. We move quickly, we learn constantly, and we always keep our customers at the center of what we do. If you're a proactive thinker who takes ownership, loves to collaborate, and isn’t afraid to leap into the unknown - you’ll fit right in.

Additional Information

AtWorkleap, we build together, we trusteach other,and we support each other in success or failure. You will be able to express yourself, evolve and develop your creativity in an environmentthat will adapt to your daily life and your needs.

We strive to create a healthy and inclusive work environment. This is everyone’s business.

Our Candidate Experience Flow atWorkleap:
Phone Screen - Virtual Interview using Microsoft Teams - Work Sample - Job Offer

We are looking forward to getting to know you!

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