Remote System Administrator

Apex Systems; Vancouver; Remote; CAD 60,000 - 80,000; Full time

Job summary

Apex Systems is seeking a Remote System Administrator for a Major Technology Healthcare Company. This role involves providing remote systems support for critical imaging systems, troubleshooting issues, and ensuring compliance with quality standards. Candidates should have a strong technical background and customer service experience, with opportunities for career growth within the organization.

Benefits

Medical, dental, vision insurance

Employee stock purchase program

401K with company match

Health Savings Account

Employee Assistance Program

Qualifications

• 2+ years of experience troubleshooting Windows Operating Systems.
• 2+ years of TCP/IP network operation experience.
• 2+ years of Active Directory operation and troubleshooting experience.

Responsibilities

• Responding to time-sensitive support calls that can affect patient care.
• Scope and troubleshoot reported issues in Software and O/S.
• Document all reported incidents and scope issues accurately.

Skills

Troubleshooting

Customer Service

TCP/IP

Active Directory

Education

Bachelor’s degree in computer science/engineering

Computer Technology Diploma

Job description

Apex Systems is a global IT services provider, and our staffing practice has an opening for a Remote System Administrator to place at our client, a Major Technology Healthcare Company. We have placed multiple resources on this team, and we have personally qualified the requirement with the hiring manager.

Client: Major Technology Healthcare Company

Terms: 6-month Contract-to-Hire – Conversion to a permanent employee at 6 months

Location: 100% Remote (across Canada)

Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Madison at [e-mail] . Please reference Remote System Administrator .

Job Description:

As a Remote System Administrator, you are responsible for providing remote systems support and maintenance for mission-critical Radiology imaging and workflow systems deployed at customer facilities around the world.You will be engaged in utilizing their specialized knowledge of Enterprise Imaging product infrastructure and technology as well as industry-standard technical training to investigate and diagnose customer complaints and servicing requests. You will be expected to ensure that all documentation is in alignment with established quality and regulatory standards in addition to providing root cause analysis.

Responsibilities:

• Responding to time-sensitive support calls that can affect patient care.

• Scope and troubleshoot reported issues in Software and O/S as well as identify potential infrastructure issues

• Be the primary point of contact for customers on reported cases and collaborate and engage other teams as needed to drive to resolution.

• Document all reported incidents and scope issues accurately, collecting all necessary information and logs.

• Manage ticket backlog of about 20-30 cases.

• Be available to work Monday to Friday, shifts that range between 5 am to 1:30 pm Pacific to 9:30 to 6 pm Pacific

Requirements:

• High School Diploma/GED (or higher)

• 2+ years of experience troubleshooting Windows Operating Systems

• 2+ years of TCP/IP network operation experience

• 2+ years of Active Directory operation and troubleshooting experience

• 2+ years of customer service experience

• Ability to work Monday to Friday, within shifts that start between 5:00 am to 9:30am Pacific

Nice to Haves:

• Windows command line, Powershell, proficiency

• Detailed knowledge of TCP/IP and OSI model

• Experience working in a Support Center

• Proficiency in Troubleshooting Active Directory

• Experience providing technical support in a collaborative environment.

• 2-year Diploma program in Information Technology or equivalent experience

**A training and mentorship program will be provided on the suite of products to obtain specialized knowledge and professional judgment to investigate and analyze issues to help in problem solving and resolution to root cause

Education

· Bachelor’s degree in computer science/engineering, Computer Technology Diploma, certifications such as MCSE and A+ or equivalent industry experience

Interview Process - There will be one one-hour interview before the offer stage.

This is a great opportunity to join a Major Technology Healthcare Company and continue your career in system administration/support. Be a part of a great work environment with a well-organized team and colleagues who will help you grow and succeed. There is a wide array of career growth opportunities within this organization, and their goal is to help develop you into those areas.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [e-mail] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview:Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.