Desktop Support Analyst

Bantrel Co.; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Bantrel Co. is seeking a Desktop Support Analyst to provide technical support and troubleshoot hardware/software issues in Toronto. Ideal candidates will have a diploma in Computer Science and experience in help desk roles. Join our innovative team and help shape technology solutions in a dynamic environment.

Qualifications

• Minimum 3 years help desk customer service experience.
• Proven capabilities in Microsoft cloud applications like Office.
• Experience in remote desktop support is an asset.

Responsibilities

• Provide technical support for desktop/workgroup problems.
• Setup and configure machines for users.
• Communicate issues to key stakeholders.

Skills

Troubleshooting

Technical Support

Customer Service

Education

Diploma in Computer Science

Tools

Microsoft Endpoint Manager (Intune)

Windows 10/11

Job description

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Company Description

Bantrel is proud to be a leading provider of Engineering, Procurement, Construction and Construction Management (EPC / EPCM) services in Canada.

For 40 years we have delivered end-to-end solutions for some of Canada’s most challenging and complex energy, mining, infrastructure, and nuclear projects, with an unrelenting focus on safety and quality. Bantrel performs design and procurement services from our primary Calgary, Edmonton and Toronto office locations and delivers construction management and self-perform construction services at various Client sites across Canada.

We operate independently but leverage the global expertise of and provide resources to our affiliate Bechtel Corporation, one of the largest EPC companies in the world, and remain Canadian focused including through our other shareholder, McCaig Investments, a respected local family group of businesses and deep community supporter. Our private ownership provides long-term business planning and strategic decision horizons supported by a strong financial position.

www.bantrel.com

Bantrel Co.: My Company | LinkedIn

Job Description

We are currently seeking a Desktop Support Analyst to join our team. The Desktop Support Analyst will be responsible for setting up and configuring machines for new hires and existing employees, as well as troubleshooting hardware and software issues at the endpoint level. Candidates should have a minimum of three years of relevant experience and a solid understanding of Microsoft applications and the Windows environment. Flexibility with working hours is important, as the team supports users across multiple time zones, including occasional after-hours support Join us in this full-time permanent role and be a champion of diversity and inclusion.

• Contract:12 months
  
  

Duties & Responsibilities

• Provide technical support for resolution or escalation of desktop/workgroup related problems or requests initiated by internal customers within prescribed service levels.
• Provide initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis, resolution, or escalation.
• Requires a general knowledge of hardware and software components, local to the desktop and as they relate to the network.
• Experience with installations of a variety of large engineering software suites will be considered an asset.
• Setup, installation, configuration, and troubleshooting of desktop hardware and software. (Windows 10/11)
• Purchase, configuration, and troubleshooting of mobile hardware. (Mostly iOS with deployment via ABM & Intune)
• Purchase, & installation of a variety of computer peripherals including installation of graphics cards, RAM etc.
• Communicate open items and issues to key stakeholders, including management.;
• Assume additional responsibilities as assigned/required.
• Shipping and Receiving IT Assets between Offices and Field Sites.
• Ensure stock & build rooms are clean and organized, maintaining a safe work environment
  
  

Qualifications

• A diploma in a computer science, information systems or computers discipline or proven experience in the described role
• Minimum 3 years help desk customer service experience as well as hands-on desk side support (2nd level).
• Knowledge of an Incident Tracking and Knowledge Base system is an asset.
• Specific experience and/or training in Microsoft Office Suite problem solving (specifically Teams, SharePoint).
• Experience in remote desktop support an asset.
• Proven capabilities in the following technologies or systems: Microsoft Endpoint Manager (Intune), Windows 11, Microsoft cloud end user applications (specifically SharePoint, Teams, Outlook & Office)
• Working knowledge of EntraID and Active Directory
• Experience supporting Xenapp/Xendesktop environments
• Working knowledge of Citrix Environment
• Multi-tasking and coordination skills in a high pressure and fast-paced environment
  
  

Additional Information

Our culture is guided by our Mission and Values, these shape how we treat one another, our Clients, and how we achieve excellence. Bantrel has a long and vibrant history of local community involvement, employee volunteerism, and corporate philanthropy.

We offer a competitive compensation package, a great learning environment, interesting & challenging work and the opportunity for career advancement.

As part of the recruitment process, successful clearance of applicable pre-employment checks is required which may include Criminal Background/Police Information check, Drug & Alcohol test, Reference checks as well as submittal of Provincial Driver’s Abstract. Please note only those candidates selected for interview will be contacted - all other resumes will be retained for future consideration. No phone calls or unsolicited agency resumes please. AI technology is utilized by Bantrel as part of our recruitment process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Supply Chain

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