IT Support Technician: Help Desk & Hardware Expert

Porter-Leath; L'Orignal; On-site; CAD 42,000 - 64,000; Full time

Job summary

Porter-Leath in Ontario seeks an IT Support Technician to assist users with technology issues, ensuring policy compliance across company tech use.

The role covers OS installation, hardware setup, network basics, and centralized help desk support in a nonprofit setting, with no supervisory duties required.

Ideal candidates hold an associate degree in a tech field and 2 years of relevant experience; certifications such as A+, Network+, or Microsoft are preferred.

Qualifications

• Associate’s degree in a technology related field is required.
• Two (2) years of experience of general computer installation, maintenance and troubleshooting repair experience is required or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed.
• Apple (Mac), A+, Network+ or Microsoft Certifications are preferred.
• LANs and WANs experience is preferred.
• Experience working in non‑profit is preferred.

Responsibilities

• Works with other team members to resolve simple and difficult technical issues
• Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
• Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pull cables and rewire or direct the rewiring of cables as required for new installations and office reconfiguration.
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
• Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice.
• Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
• Assists in instructing Porter-Leath staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provide instruction or written documentation where required.
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and,
• Performs other duties of a similar nature or level.

Skills

Troubleshooting

Help desk

Hardware installation

Windows OS

IT customer service

Education

Associate degree in technology field

Tools

A+

Network+

Microsoft Certifications

LAN/WAN basics

Job description

Porter-Leath in Ontario seeks an IT Support Technician to assist users with technology issues, ensuring policy compliance across company tech use.

The role covers OS installation, hardware setup, network basics, and centralized help desk support in a nonprofit setting, with no supervisory duties required.

Ideal candidates hold an associate degree in a tech field and 2 years of relevant experience; certifications such as A+, Network+, or Microsoft are preferred.