IT Technician

Listuguj; Listuguj; On-site; CAD 42,000 - 64,000; Full time

Job summary

Listuguj is seeking an IT Technician to provide timely end-user IT support, diagnose issues, guide users through solutions, and document problems in the IT call-tracking system. The role reports to the IT Manager and requires a proactive approach to maintaining productivity.

Key duties include resolving password resets, hardware and software questions, network issues, and one-on-one support by phone or email.

Qualifications

• High school diploma or equivalent; college/university degree preferred.
• CompTIA A+/Network+ or MCP certification preferred.
• 3 years of direct IT support experience.
• Experience with hardware (computers, printers, phones and other applicable hardware).
• Experience with software (Microsoft Office and other applicable software).
• Ability to pass a criminal background/Vulnerable Sector check.

Responsibilities

• Report to IT Manager and assist in IT matters as needed.
• Resolve end-user IT issues, such as password resets, software questions, and hardware problems.
• Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other channels.
• Diagnose and resolve minor network issues (e.g. LAN access).
• Assist Network Specialist with troubleshooting software, hardware, and network issues.
• Log work orders/IT tickets and resolutions into the IT management system; maintain records.
• Prioritize work orders/IT tickets according to severity.
• Provide training to employees to minimize unnecessary tickets.
• Maintain confidentiality of LMG data and information.

Education

High school diploma or equivalent

College or University degree preferred

CompTIA A+/Network+ or MCP certification preferred

Job description

Title: IT Technician

Start Date: October 2026

Term: Fulltime

Accountable to: IT Manager

Summary of Function:

The IT Technician is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations. This will be accomplished by performing question/problem diagnoses, guiding users through issue resolution, communicating technical solutions in user-friendly language, and conducting end-user training where necessary. The IT Technician is also responsible for recording and documenting problems/solutions within the IT call-tracking system.

Job Duties:

• IT Technician will report to and assist the IT Manager in any and all IT matters being managed by the IT Manager
• Resolve end-user IT issues, such as password reset, software questions, PC hardware problems, Internet connectivity, configurations, and so on.
• Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication.
• Diagnose and resolve minor network issues (e.g. LAN access).
• Assist Network Specialist by troubleshooting software, hardware, and network issues.
• Where necessary, assist Network Specialist in installing network interface cards, hubs, switches, network cabling, and so on.
• Accurately log work orders/IT tickets and resolutions into IT management system software; maintain vigilant maintenance of this process.
• Prioritize work orders/IT tickets according to severity.
• Empower employees to find tools to find IT solutions.
• Provide training to employees, teaching basic IT skills to minimize unnecessary tickets.
• Compile, maintain, and file all repair records, reports, and other documents as required.
• Always maintain a high degree of professionalism, courteousness, and friendliness.
• Maintain absolutely strict confidentiality of LMG data, information, and intelligence
• Additional related duties may be assign as required
• For a complete job description please contact: [e-mail]

Requirements:

• High school diploma or equivalent, with a college or university degree preferred, or an acceptable combination of education and relevant experience.
• CompTIA A+/Network+ or MCP (Microsoft Certified Professional) certification preferred.
• 3 years of direct work experience in an IT support capacity.
• Experience with hardware (computers, printers, phones and other applicable hardware)
• Experience with software (Microsoft Office and other applicable software)
• Ability to pass a criminal background/Vulnerable Sector check.