Level 1 IT Specialist

OKTO Solutions; Trois-Rivières; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible remote work policy

Trois-Rivières office location

Expense reimbursement for work-related

Job summary

OKTO Solutions in Trois-Rivières is hiring a Level 1 IT Specialist to diagnose and resolve remote incidents for Quebec SMBs, with a clear path to level 2. You will support workstations, Windows 11, Microsoft 365 and peripherals as part of a bilingual team.

You will gain hands-on field experience, with the option for on-site or remote work after training, and a supportive, inclusive environment focused on growth.

Qualifications

• DEP, AEC, or DEC in a relevant field or equivalent experience.
• 6 months to 1 year of IT support experience.
• Excellent communication skills.
• Strong command of spoken and written French.
• Willingness to travel to client sites occasionally.

Responsibilities

• Analyzing support requests to assess urgency and impact.
• Applying established procedures and escalating when required.
• Remotely install, configure and troubleshoot workstations, software, peripherals and mobile devices.
• Providing clear and professional follow-up with clients throughout the process.
• Document interventions and keep internal systems up to date.
• Take part in the service desk on-call rotation.

Skills

Excellent communication skills

French language

Teamwork and collaboration

Ability to manage multiple tasks with,

Education

DEP, AEC, or DEC in a relevant field or equivalent experience

Tools

SharePoint

OneDrive

Intune

Job description

As the first point of contact at OKTO Solutions’ service desk, you diagnose and resolve the everyday incidents of Quebec SMBs remotely: workstations, Windows 11, Microsoft 365 and peripherals. An entry-level IT support role in Trois-Rivières, with an experienced team behind you and a clear path to level 2.

Level 1 IT Specialist

At OKTO Solutions, we value inclusion and diversity. We know that people who are neurodivergent or from underrepresented groups sometimes hesitate to apply when they don't meet every listed requirement.

Our hiring decisions are based on experience, potential, and passion. If you would like to apply and need reasonable accommodations during the recruitment process, we encourage you to let us know. You are also welcome to share the pronouns you use at any point during the process.

About OKTO Solutions

With strong combined expertise in information technology, OKTO Solutions has established itself as a trusted partner in managed and co-managed IT services for Quebec small and mid‑sized businesses. We support a bilingual client base across many industries and build lasting relationships grounded in trust, transparency and concrete results.

Our growth is driven mainly by referrals from satisfied clients, a testament to our commitment to delivering real business value. At OKTO Solutions, technology is never an end in itself. It is a lever to improve the security, productivity, and long‑term success of the businesses we support.

Our ambition is clear: to become a Quebec leader in IT services for small and medium‑sized businesses, helping our clients be better protected, more efficient, and ready for the future. In a mostly remote work environment, you will be part of a passionate, collaborative team focused on excellence. If continuous improvement and making a real impact for clients drive you, we want to meet you.

A stimulating environment

Every day brings its share of new challenges. You will work in a dynamic environment where continuous learning, a wide range of issues, and quick adaptation are part of the daily routine. Your ability to manage multiple priorities will be put to good use to accelerate your professional development.

A variety of clients and environments

As an MSP, we work with a wide range of clients, industries and IT architectures. This environment is ideal for deepening your technical skills, strengthening your customer service approach and developing your professional judgment.

Hands‑on experience in the field

In addition to remote support, you may be called on to work directly at client sites to put your knowledge into practice. IT specialists who demonstrate a high level of expertise can join a pool of on‑site technicians, with compensation.

Remote

After the training period and once you have gained independence, you will be able to take advantage of our flexible remote work policy, with the option to work remotely or come to the office for events and team activities.

The role

OKTO Solutions is looking for a level 1 IT specialist to join its service desk. The selected candidate will play a key role in the client experience by providing quality technical support by phone, email and chat.

You will need to be able to quickly identify, diagnose, and resolve remote incidents across a variety of technology environments, in a dynamic and constantly evolving setting. Managing priorities and working on several cases at once will be essential.

Key responsibilities

• Analyzing support requests to assess their urgency and impact
• Applying established procedures and escalating when required
• Remotely install, configure and troubleshoot workstations, software, peripherals and mobile devices
• Providing clear and professional follow‑up with clients throughout the process
• Document interventions and keep internal systems up to date
• Take part in the service desk on‑call rotation

Skills and experience we are looking for

• DEP, AEC, or DEC in a relevant field or equivalent experience
• 6 months to 1 year of experience in IT support
• Excellent communication skills
• Strong command of spoken and written French

Technical knowledge we value

• Workstations and laptops
• Windows 11
• Active Directory
• Microsoft 365
• VPN
• Troubleshooting of applications and peripherals (printers, monitors, keyboards, etc.)

Who you are

• Ability to perform in a fast‑paced, high‑pressure environment
• Strong analytical sense and critical judgment
• Teamwork and collaboration
• Excellent management of priorities and urgent situations
• Ability to manage multiple tasks with rigor
• Technological curiosity and ease of learning
• Passion for IT

Assets

• French and English bilingualism
• Experience in a service desk or MSP environment
• Knowledge of SharePoint, OneDrive, Intune or macOS
• Relevant certifications (CompTIA A+, Microsoft 365 Fundamentals MS-900, Azure Fundamentals AZ-900)
• Availability for occasional travel to client sites

What we offer

• Competitive salary based on experience
• No salary cap
• Opportunity for fast advancement within the company
• Flexible remote work policy
• Offices located in Trois‑Rivières
• Dynamic and human company culture
• Reimbursement of personal work‑related expenses, based on responsibilities and relevance (mobile phone, Internet, fuel, etc.)
• Stimulating and collaborative work environment
• Diversity of clients and technologies
• Real opportunities for professional growth
• Concrete application of learning at client sites
• Continuous skills development

Frequently asked questions about this role