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A leading healthcare technology company is seeking an IT Support Technician in Brampton, Canada. This role involves providing IT support for hardware and software systems, guiding users in procedures, and managing IT requests with ITIL compliance. Ideal candidates will have technical expertise, customer orientation, and a passion for improving IT services.
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life We are looking for a highly motivated and customer-oriented IT Support Technician to join our team in Canada.Main Responsibilities:
Provide onsite and remote technical support to users on issues related to hardware, software, printers, networks, and mobile devices.
Log, follow up, and resolve incidents and requests through a ticketing system.
Guide users in IT procedures and policies.
Perform diagnostics and preventive/corrective maintenance of equipment.
Manage quotations and purchases of technological equipment and accessories.
Document technical solutions and procedures.
Escalate complex incidents to the next level of support when necessary.
Ensure compliance with ITIL processes in incident, problem, and change management.
Participate in continuous improvement projects and optimization of IT services.
Minimum Qualifications:
Secondary School Diploma (DES)
Minimum 2 years of experience in IT technical support.
Preferred Qualifications:
Solid knowledge of Windows operating systems (10/11), Microsoft Office, collaboration tools (Teams, Outlook), and mobile device configuration.
Technical certifications (CompTIA A+, Microsoft, ITIL Foundation, etc.).
Experience with ticketing management tools (e.g., ServiceNow, Zendesk, Jira Service Desk, etc.).
Knowledge and application of ITIL methodology (certification desirable).
Basic knowledge of networks (TCP/IP, VPN, Wi-Fi).
Ability to follow established procedures and document properly.
Excellent service attitude, effective communication, and customer orientation.
Proactivity to propose improvements and solutions.
Fluent English (oral and written) – Spanish desirable.
Sense of responsibility, organization, and teamwork.
Experience in multinational corporate environments.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here