IT Support Technician

Medtronic; Brampton; On-site; CAD 50,000 - 75,000; Full time

Job summary

A leading healthcare technology company is seeking an IT Support Technician in Brampton, Canada. This role involves providing IT support for hardware and software systems, guiding users in procedures, and managing IT requests with ITIL compliance. Ideal candidates will have technical expertise, customer orientation, and a passion for improving IT services.

Benefits

Competitive Salary

Flexible Benefits Package

Short-term incentive (Medtronic Incentive Plan)

Qualifications

• Minimum 2 years of experience in IT technical support.
• Fluency in English; Spanish is desirable.
• Technical certifications (CompTIA A+, Microsoft, ITIL Foundation) preferred.

Responsibilities

• Provide onsite and remote technical support to users.
• Log and resolve incidents and requests through a ticketing system.
• Ensure compliance with ITIL processes in incident management.

Skills

Customer orientation

Excellent service attitude

Problem-solving

Education

Secondary School Diploma (DES)

Tools

Ticketing management tools

Windows operating systems

Microsoft Office

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life We are looking for a highly motivated and customer-oriented IT Support Technician to join our team in Canada.

In this role, you will be responsible for providing first and second level technical support to end users, ensuring the proper operation of computers, printers, mobile devices, and other technological resources. You will also be responsible for guiding users in IT procedures, managing purchase requests and quotations for equipment, and ensuring compliance with processes established under the ITIL methodology.

Main Responsibilities:

• Provide onsite and remote technical support to users on issues related to hardware, software, printers, networks, and mobile devices.

• Log, follow up, and resolve incidents and requests through a ticketing system.

• Guide users in IT procedures and policies.

• Perform diagnostics and preventive/corrective maintenance of equipment.

• Manage quotations and purchases of technological equipment and accessories.

• Document technical solutions and procedures.

• Escalate complex incidents to the next level of support when necessary.

• Ensure compliance with ITIL processes in incident, problem, and change management.

• Participate in continuous improvement projects and optimization of IT services.

Minimum Qualifications:

• Secondary School Diploma (DES)

• Minimum 2 years of experience in IT technical support.

Preferred Qualifications:

• Solid knowledge of Windows operating systems (10/11), Microsoft Office, collaboration tools (Teams, Outlook), and mobile device configuration.

• Technical certifications (CompTIA A+, Microsoft, ITIL Foundation, etc.).

• Experience with ticketing management tools (e.g., ServiceNow, Zendesk, Jira Service Desk, etc.).

• Knowledge and application of ITIL methodology (certification desirable).

• Basic knowledge of networks (TCP/IP, VPN, Wi-Fi).

• Ability to follow established procedures and document properly.

• Excellent service attitude, effective communication, and customer orientation.

• Proactivity to propose improvements and solutions.

• Fluent English (oral and written) – Spanish desirable.

• Sense of responsibility, organization, and teamwork.

• Experience in multinational corporate environments.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here