Mandarin/ English Technical Support Engineer

Apex Systems; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

Apex Systems is seeking a Mandarin/English Technical Support Engineer to join a leading technology corporation in Toronto. The role involves providing high-level technical support, troubleshooting complex issues, and working with cloud computing products. Ideal candidates will have extensive experience in technical support, be fluent in both Mandarin and English, and possess a strong background in Azure and networking. This is a 12-month contract position with potential for extension, offering a great opportunity for career growth in a dynamic environment.

Benefits

Medical, dental, and vision insurance

401K program with company match

Employee stock purchase program

Training and certification opportunities

Employee Assistance Program (EAP)

Qualifications

• 5+ years of technical support or consulting experience.
• Fluent in Mandarin and English, both written and spoken.
• Experience with Azure IaaS, Azure PaaS, Kubernetes, or Azure Data & AI.

Responsibilities

• Troubleshoot and resolve customer technical issues.
• Support a suite of cloud computing products focusing on security and compliance.
• Handle 10 to 20 customer cases simultaneously in Mandarin.

Skills

Technical support

Cloud computing

Networking

Troubleshooting

Bilingual in Mandarin and English

Education

Bachelor's Degree in Computer Science or related field

Tools

Microsoft Azure

Windows Servers

Linux

Job description

Mandarin/ English Technical Support Engineer

Join to apply for the Mandarin/ English Technical Support Engineer role at Apex Systems

Mandarin/ English Technical Support Engineer

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Join to apply for the Mandarin/ English Technical Support Engineer role at Apex Systems

Mandarin/ English Support Engineer

Apex Systems is a global IT services provider, and our staffing practice has an opening for a

Job#: 2071131

Job Description:

Mandarin/ English Support Engineer

Apex Systems is a global IT services provider, and our staffing practice has an opening for a Support Engineer that is Bilingual in Mandarin and English, with experience in in cloud computing, Azure, networking, and a history of supporting Windows Servers and Linux to place at our partner a large organization that operates under a shared service model , a Big Five Tech Giant.

Client: Big Five Tech Giant, a multinational technology corporation

Terms: 12-month contract, possible extension

Location: Toronto, Remote

Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Cole Edwards- [email protected] . Please reference Bilingual Support Engineer.

Responsibilities:

• Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering
• Responsible for the customer support experience with Microsoft
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group or engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
• Supporting a suite of cloud computing products that focus on security, compliance, identity and management for big enterprises.
• Simultaneously handling 10 to 20 customer cases in Mandarin, resolving them within deadlines and quality standards. These roles will not support customers in English.
  
  

Key Qualifications:

• 5+ years technical support, technical consulting experience, or information technology experience
• Bachelors Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
• Minimum 3+ years experience with at least one of the 3 categories described below (Azure IaaS, Azure PaaS, Kubernetes or Azure Data & AI)
• Fluent speaking, reading and writing in Mandarin and English
• Microsoft Azure architecture and its components (Fabric, Compute, Storage)
• Operating System & Networking
  
  

Interview Process: We are working with the hiring manager on this position, interviews will be conducted by this person.

This a great opportunity to join one of North Americas largest technologies corporations. With the ability to work gain onsite knowledge of Data Centers. This position will touch multiple lines of businesses within the corporation to surely benefit your career growth .

If you are not a 99% match to the above, and want to be considered for other opportunities at our enterprise clients, register for our Talent Network where you can receive job alerts about new opportunities that match your interests.

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EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is part of the Commercial Segment of ASGN Incorporated.

NYSE: ASGN

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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