Onsite IT Support Technician (m/f/d)

DXC Technology Inc.; Ontario; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking Onsite IT Support Technicians to enhance the digital workplace experience for users globally. This role involves maintaining IT systems, resolving software and hardware issues, and providing training to end users. The ideal candidate will have fluency in both German and English, with a strong commitment to quality service. Join a dynamic team that values inclusivity and offers opportunities for career advancement while working with cutting-edge technologies in a supportive environment.

Benefits

Flexible working time models

Attractive salary package

Training and mentoring

Opportunity to work with cutting-edge technologies

Varied customer projects

Career advancement opportunities

Qualifications

• 2+ years of relevant IT support experience.
• Strong commitment to quality service and interpersonal skills.

Responsibilities

• Ensure efficient running and maintenance of IT systems.
• Provide effective solutions for software and hardware issues.
• Enable end users through training and education.

Skills

Fluency in German

Fluency in English

ServiceNow

Microsoft Windows

Apple Operating System

Microsoft Office 365

Basic Hardware Support

End User Training

Interpersonal Skills

Education

Relevant IT Certifications

Tools

Knowledge Management System

Asset Management Tools

Job description

Job Description:

What to expect?
As part of our collaboration with one of our global strategic partners we are on a mission to deliver enhanced digital workplace experience for thousands of users worldwide. To support our growth, we are looking for Onsite IT Support Technicians (m/f/d) different client locations in Germany (Berlin, Potsdam, Dresden, Eschborn, Gerlingen, München, Hamburg, Markdorf, Ratingen, St Ingbert, St Leon Rot, Walldorf).

Key responsibilities:

• Ensuring efficient running of and providing maintenance to various IT systems. Inspecting, prioritizing, and maintaining systems to the highest operational standards
• Providing effective solutions for software and hardware issues
• Responding to user inquiries and guide users with simple, step-by-step how-to instructions
• Recording technical issues and solutions in Knowledge Management System, update knowledge articles with newer and relevant information
• Enabling end users by providing training and education

What do we expect?

Two or more years of relevant experience

• Fluency in German and English
• Experience in the following areas:
• Handling of ServiceNow tickets
• Assistance with Software deployment and with Software related issues (Standard & Non-Standard)
• Support of Microsoft Windows and Apple operating system as well as Microsoft Office 365 suite
• How-to assistance of End User assigned IT devices and software
• Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.)
• Basic HW support for Desktop & Laptop: RAM upgrade, Keyboard exchange, SSD HD replacement
• Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
• Providing support for meeting room equipment (Audio and Video) as well as for Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches
• Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.
• Stock management (incoming & outgoing IT goods)
• End user training and education
• Willingness to work onsite at our client’s locations
• Strong personal commitment to quality service and good interpersonal skill

What do we offer?

• Flexible working time models
• An attractive salary package
• Training and mentoring to support your career
• Opportunity to work with cutting-edge technologies and products in state-of-the-art enterprise environments, providing services to a variety of worldwide customers' infrastructures.
• Demanding and varied customer projects at one of the world's largest and most successful IT service providers paired with opportunities for rapid advancement and challenging activities with a high degree of freedom and responsibility

At DXC, we harness the unique contributions of our people to give us our edge. We value every idea and the person behind it. Our inclusive culture powers our results, and the company grows only if our people grow. We believe in equality, and our position as a global technology leader allows us to serve diverse customers and play a leadership role in the communities we serve. DXC’s commitment to diversity and inclusive selection practices includes ensuring qualified job seekers receive equal consideration for employment.
Our lived values make us one of the most attractive employers worldwide - Top 25 of Comparably's list of companies with "Best Global Culture 2021" and Top 50 in "Best CEO 2020" ranking (https://www.comparably.com/de-DE/companies/dxc-technology)

Thank you for taking time reviewing our job ad. If you believe this is the right match for you, please do not hesitate to apply. We are eager to learn more about you!

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.