Senior IT Technician

123Dentist; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

123Dentist is seeking a Senior IT Technician to provide advanced technical support at their Toronto office. This role includes troubleshooting, managing IT infrastructure, and implementing security protocols to ensure high-quality support. Candidates should have extensive experience in IT support, particularly in corporate settings, and a commitment to continuous improvement.

Benefits

Comprehensive benefits package

Professional advancement opportunities

Corporate-sponsored incentive programs

Collaborative team environment

Qualifications

• 5+ years of progressive IT support experience with Tier 2 / Tier 3 focus.
• Expertise in Windows, Azure, Office 365 with system administration skills.
• Strong networking knowledge (TCP/IP, DNS, DHCP, VLANs).

Responsibilities

• Serve as an escalation point for Tier 1 and Tier 2 support.
• Deploy, configure, maintain IT infrastructure including servers.
• Manage user accounts and enforce IT security best practices.

Skills

Advanced Troubleshooting

User Management

Network Troubleshooting

IT Process Improvements

Education

Relevant IT certifications (CompTIA A+, Network+, Microsoft, Cisco)

Job description

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123Dentist is Canada’s largest majority dentist-owned network of dental practices, with almost 500 locations nationwide and nearly 8,000 employees. We offer professional advancement opportunities, competitive compensation, corporate-sponsored incentive programs such as long-term bonuses for full-time employees (a first of its kind in the Canadian dental industry), and a long-term career in a growing network across multiple communities in the country, at all industry levels.

Whether you’re entering the job market or are an experienced practitioner, we welcome your interest! Come join the 123Dentist team and be part of our success.

We provide Canadian dentists and dental practices with non-clinical support and resources, including accounting, HR, marketing, as well as supply & equipment procurement.

By leveraging our management experience, marketing expertise, and state-of-the-art technologies, we enable dentists to focus on their core profession—being a dentist—without the burdens of practice ownership.

We are recruiting an experienced Senior IT Technician (Tier 2 / 3) to join our IT team. This role will be based at our corporate Toronto head office.

This is an on-site position.

Job Summary : We seek a highly experienced, solutions-oriented Senior IT Technician (Tier 2 / 3) to provide advanced technical support, troubleshooting, and IT infrastructure management for two corporate head office locations and remote users. The ideal candidate will have deep technical expertise, proactive problem-solving skills, and a commitment to high-quality IT support.

Key Responsibilities :

• Advanced Troubleshooting & Support : Serve as an escalation point for Tier 1 and Tier 2 support, resolving complex hardware, software, and network issues efficiently to minimize downtime.
• Infrastructure & System Management : Deploy, configure, maintain, and upgrade IT infrastructure, including servers, networking equipment, workstations, and cloud-based systems.
• User Management & Security : Manage user accounts, permissions, and security policies in Azure Active Directory, Office 365, and enterprise applications, while enforcing IT security best practices.
• Networking & Connectivity : Assist with and resolve advanced network troubleshooting, including VPN, Wi-Fi, firewall configurations, VLANs, and cloud networking solutions.
• IT Asset Management : Oversee IT asset inventory, ensuring accurate tracking, documentation, and lifecycle management of hardware and software resources.
• Vendor & Service Management : Coordinate with vendors and service providers for hardware procurement, maintenance, and third-party application support.
• IT Process Improvements & Automation : Identify opportunities to improve IT processes through automation, scripting, and system enhancements.
• IT Projects & Deployments : Contribute to IT initiatives such as system migrations, cloud deployments, cybersecurity enhancements, and process optimizations.
• User Training & Support : Educate employees on IT best practices, security protocols, and new technology implementations.
• Compliance & Documentation : Ensure adherence to IT security policies, industry standards, and regulatory requirements, maintaining detailed documentation of IT systems and procedures.

Qualifications & Experience :

• 5+ years of progressive IT support experience, with a focus on Tier 2 / Tier 3 troubleshooting in a corporate or multi-site environment.
• Expertise in Windows, Azure, Office 365, and cloud technologies, with hands-on experience in system administration and security best practices.
• Strong networking knowledge (TCP / IP, DNS, DHCP, VLANs, firewalls, switches, Wi-Fi, VPN configuration / troubleshooting).
• Experience supporting VoIP phone systems, conference room technology, and enterprise collaboration tools.
• Familiarity with IT service management (ITSM) frameworks and ticketing systems.
• Ability to work independently, prioritize critical tasks, and handle multiple escalations efficiently.
• Strong documentation skills for IT procedures, troubleshooting guides, and project planning.
• Relevant IT certifications such as CompTIA A+, Network+, Microsoft (Azure, M365), Cisco (CCNA), or equivalent are highly desirable.

This role offers an opportunity to work in a dynamic IT environment, providing high-level support and contributing to the continuous improvement of IT operations. If you're a results-oriented IT professional with a passion for solving complex technical challenges, apply now.

What We Are Offering :

• Full-time permanent employment, competitive salary, and comprehensive benefits package.
• A collaborative team that supports and trains you, in a great office environment.
• A challenging and rewarding role that will develop your skills and talents.
• A dynamic, fast-paced, growing company with an entrepreneurial, ‘can do’ attitude.

Why Join Us? At 123Dentist, we value diversity and inclusivity, offering a workplace where you can make a meaningful impact. We are committed to reflecting the communities we serve, including individuals with disabilities. Accommodations are available upon request during the recruitment process. Please inform us if you need assistance at any stage.

We thank all candidates for their interest; only those selected for an interview will be contacted.