IT Technician Consultant

AMARIS GROUP SA; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading technology consulting firm seeks a proactive IT Support Technician in Toronto. In this on-site role, you will provide high-quality support across three office locations, troubleshoot technical issues, and ensure excellent customer service. Candidates should have proven IT support experience and strong communication skills. This opportunity offers a dynamic work environment within an international team.

Benefits

Strong training system with internal Academy

Dynamic work environment with team events

Qualifications

• Proven experience in IT support or a similar technical role.
• Strong knowledge of Active Directory (user management).
• Fluent in English; proficiency in French is a strong asset.

Responsibilities

• Provide high-quality IT support to end users.
• Troubleshoot and resolve hardware, software, and network issues.
• Manage user accounts and permissions via Active Directory.

Skills

Customer service

Communication

Troubleshooting

Problem solving

Education

Experience in IT support or a similar technical role

Tools

Active Directory

My Services or equivalent ticketing platforms

Job description

Who are we?

Amaris Consulting isan independent technologyconsulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of7,600 people spread across 5 continents and more than 60countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!

Job description

We are currently looking for a proactive and customer-focused IT Support Technician to join our team in Toronto. This is an on-site role, where you will be the key point of contact for all IT support needs across three office locations.

If you are an independent problem-solver with excellent technical and communication skills, this is a great opportunity to make an impact in a dynamic environment.

Key Responsibilities

• Provide high-quality IT support to end users, ensuring a positive customer experience.
• Troubleshoot and resolve hardware, software, and network issues.
• Manage user accounts and permissions via Active Directory.
• Handle and resolve support tickets using the My Services platform (or similar ticketing system).
• Operate as the sole IT technician on-site, taking full ownership of local IT support.
• Rotate between three Toronto office locations based on business needs.
• Demonstrate initiative, resourcefulness, and excellent problem-solving abilities.

Profile Requirements

• Proven experience in IT support or a similar technical role.
• Strong knowledge of Active Directory (user management, permissions, etc.).
• Familiarity with My Services or other equivalent ticketing platforms.
• Excellent customer service and communication skills.
• Ability to work independently and manage priorities across multiple locations.
• Fluent in English; proficiency in French is a strong asset.

Why choose us

• An international community bringing together more than 110 different nationalities
• An environment where trust is central: 70% of our leaders started their careers at the entry level
• A strong training system with our internal Academy and more than 250 modules available
• A dynamic work environment that frequently comes together for internal events (afterworks, team buildings, etc.)

Amaris Consulting promotes equal opportunities. We are committed to bringing together people from diverse backgrounds and creating an inclusive work environment. In this regard, we welcome applications from all qualified individuals, regardless of sex, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.