IT Support Student: Remote & Onsite Tech Help

BURNCO Rock Products Ltd; Calgary; On-site; CAD 39,000 - 50,000; Full time

Job summary

BURNCO Rock Products Ltd in Calgary is seeking an IT Support Student for a 4-month term commencing May 2027. You will provide onsite and remote support to staff, handling hardware, software, and end-user issues while learning IT operations in a collaborative setting.

You will assist with user provisioning, incident management in ServiceNow, and basic network concepts, traveling to sites as needed and contributing to knowledge base updates.

Qualifications

• Currently pursuing post-secondary education in Computer Science, IT, or a related field.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide responsive onsite and remote IT support to end-users (hardware, software, mobile, peripherals, VOIP).
• Troubleshoot technical issues and ensure high levels of customer satisfaction.
• Support day-to-day operations of IT systems and services.
• Assist with onboarding / offboarding processes including user set up and deprovisioning.
• Perform routine maintenance and inventory management across multiple sites.
• Maintain and update the IT knowledge base and documentation.
• Support and maintain IT assets, including desktops, laptops, printers, mobile devices, etc.
• Create and manage user accounts in Active Directory and Office 365.
• Work with ServiceNow to manage incidents, requests, and change tracking.
• Collaborate with second and third-tier teams for escalations and project work.
• Participate in equipment setup, configuration, and vendor coordination.
• Travel to BURNCO sites to support as needed.
• Maintain clean and organized server and equipment rooms.
• Support emergency response efforts, including after-hours when required.
• Carry out additional duties as directed by the IT team.

Skills

Troubleshooting

Communication

Teamwork

Customer service

Education

Pursuing CS/IT degree

Tools

Active Directory

Office 365

ServiceNow

Citrix

Job description

BURNCO Rock Products Ltd in Calgary is seeking an IT Support Student for a 4-month term commencing May 2027. You will provide onsite and remote support to staff, handling hardware, software, and end-user issues while learning IT operations in a collaborative setting.

You will assist with user provisioning, incident management in ServiceNow, and basic network concepts, traveling to sites as needed and contributing to knowledge base updates.