IT Support Technician (Part-Time) — Lethbridge, AB

Altacom; Lethbridge; On-site; CAD 25,000 - 30,000; Part time

Benefits offered by this job

Hands-on training

Mentorship from senior technicians

Flexible schedule around classes

Job summary

AltaCom, a Calgary-based IT services company, is seeking a part-time IT Support Technician to resolve everyday tech issues for clients. This entry-level role emphasizes curiosity and learning, with hands-on experience in business IT.

The position is based in Lethbridge, Alberta, with on-site client locations and opportunities across Abbotsford, Surrey, and Vancouver. Ideal for students or semi-retired IT pros seeking flexible, meaningful part-time work.

Qualifications

• Experience with Microsoft 365 from a user or admin perspective.
• Comfort troubleshooting PC hardware and software issues.
• Basic networking knowledge: IP addressing, DNS, DHCP, Wi-Fi.

Responsibilities

• Respond to client support requests by phone, email and remote session.
• Troubleshoot Windows PCs, laptops, printers and peripherals.
• Help users with Microsoft 365: Outlook, Teams, OneDrive, SharePoint, passwords and MFA.
• Set up new computers and accounts for new hires, and offboard departing users.
• Diagnose basic network issues such as Wi-Fi, connectivity and printer access.
• Document your work clearly in our ticketing system.
• Escalate more complex issues to senior technicians, and learn from how they're solved.

Skills

Microsoft 365

PC hardware

Networking basics

Fast learner

Clear communication

Job description

About AltaCom

AltaCom is a Calgary-based IT services company. We look after the technology for 20+ local businesses — law firms, accounting practices, distributors and more — covering managed IT, cybersecurity, Microsoft 365, cloud and business software. Our clients count on us to keep their people working, and we take that seriously.

The role

We're hiring a part-time IT Support Technician to help our team resolve everyday tech issues for clients. This is an entry-level role: we care more about curiosity and a willingness to learn than a long résumé. You'll work alongside experienced technicians and get real, hands‑on experience with business IT.

This role is a great fit for college or university students in IT or a related program, or semi‑retired IT professionals who want flexible, meaningful part‑time work.

Location: This position is based in Lethbridge, Alberta, and includes on‑site support at local client locations. We're also hiring for the same role in the Abbotsford, Surrey and Vancouver area.

What you'll do

• Respond to client support requests by phone, email and remote session
• Troubleshoot Windows PCs, laptops, printers and peripherals
• Help users with Microsoft 365: Outlook, Teams, OneDrive, SharePoint, passwords and MFA
• Set up new computers and accounts for new hires, and offboard departing users
• Diagnose basic network issues such as Wi‑Fi, connectivity and printer access
• Document your work clearly in our ticketing system
• Escalate more complex issues to senior technicians, and learn from how they're solved

Requirements

• Working knowledge of Microsoft 365 from a user or admin perspective
• Comfort troubleshooting PC hardware and software issues
• Basic networking knowledge: IP addressing, DNS, DHCP, Wi‑Fi
• A quick learner who is willing to pick up new tools and processes
• Clear, patient communication with non-technical people
• Reliability and good judgment when handling client systems and information

Nice to have

• Customer service experience (retail, help desk, call centre or similar) — a strong asset
• Enrolment in, or completion of, an IT, computer science or networking program
• Certifications such as CompTIA A+, Network+ or Microsoft 365 Fundamentals
• Experience with remote support tools or a ticketing system

What we offer

• Part‑time, 16 to 24 hours per week — we'll work around class schedules where we can
• Hands‑on training on real business IT
• Mentorship from senior technicians
• Room to grow your responsibilities
• Pay based on experience, discussed at interview