IT Service Desk Intern

Precision Drilling; Calgary; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Work‑life balance

Personal development

Networking events

Career seminars

Afternoons off before long weekend

Job summary

Precision Drilling's 2026 Internship Program seeks an IT Service Desk Intern who will provide end-user technical support, handle calls and emails, and assist with imaging and configuring computers.

CS student with AI/ML specialization preferred; must be 18+, housing or transport in Calgary area required; internship runs May‑August with mentorship and growth opportunities.

Qualifications

• Pursuing a CS-related post-secondary degree.
• Strong written and verbal communication skills.
• Basic understanding of computer hardware and software.
• Willingness to learn imaging, deployment and inventory processes.

Responsibilities

• Provide IT support via calls, emails, and walk-in requests.
• Learn to identify and prioritize user issues.
• Assist imaging and configuring client computers.
• Learn software deployment procedures.
• Maintain and safeguard user information.

Skills

Customer service

Communication

Teamwork

Hardware basics

Ticketing systems

Education

Post-secondary CS degree

Tools

Ticketing systems

Job description

IT Service Desk Intern

Precision Drilling is launching our 2026 Internship Program!

If you are a current post‑secondary student working towards your degree in Computer Science, with a specialization in AI/ML and you’d like to gain real-world experience during your summer, then please read on…

Working for Precision Drilling means being immersed in a supportive culture that recognizes you as a strategic player in Precision Drilling’s future. We are a large company rooted in the success of our people, where you will collaborate with leadership and your colleagues across the organization.

Our Interns will enjoy perks such as:

• A work environment where you can expect to enjoy a work‑life balance that promotes personal health and well‑being


• Personal development to grow your career with us based on your strengths and interests


• Networking and employee engagement events


• Career development seminars


• Precision offers afternoons off before a long weekend

This application will close on Sunday, January 18, 2026.

Restrictions

• Applicants must be available for a non‑negotiable start date of Wednesday May 6, 2026.


• Applicants must be 18 years or older.


• Applicants must have housing accommodations or transportation in the Calgary area, as Precision does not provide internship housing.


• By May 4, 2026, applicants must have completed at least their first year of study in a post‑secondary program/Technical Institute (see job posting).

Summary

The IT Service Desk Intern will provide technical support and assistance to end‑users. The role involves various tasks related to call handling, hardware support, and ticket management. Responsibilities include, but are not limited to, the following:

Responsibilities

• Provide support and assistance for incoming calls, emails, and walk‑by requests


• Learn to identify and prioritize user issues


• Assist in the imaging and configuration of client‑facing computers


• Learn the process of setting up and deploying software


• Learn procedures for safeguarding and managing user information


• Learn the process of wiping and preparing hardware for recycling


• Follow guidelines for environmentally responsible hardware disposal


• Participate in inventory tracking and updating processes


• Learn to maintain accurate records of hardware and software assets


• Gain experience in creating, updating, and closing tickets for tracking purposes


• Work alongside team members to understand the ticketing system

Knowledge & Skills

Gain hands‑on experience in imaging and configuring computers

Learn to provide support and assistance to end‑users

Familiarize yourself with ticket management systems

Understand the process of hardware recycling and inventory tracking

Receive guidance and mentorship from experienced IT professionals

Must be able to lift a minimum of 30 lbs

Education

Pursuing a post‑secondary degree or diploma in Computer Science or related studies with an aptitude for Infrastructure technologies

Experience

Good written and verbal communication skills

Basic understanding of computer hardware and software

Strong customer service skills by being able to respond to customers over the phone and by email, or by instant message

Demonstrated ability to analyze and troubleshoot technical issues

Ability to work effectively within a team environment

Previous experience working in a team‑orientated, collaborative environment is required