IT Support Specialist: User Help & Training Lead

TAHA College; Canada; On-site; CAD 42,000 - 58,000; Full time

Job summary

TAHA College in Canada is seeking a Technical Support Analyst to provide on-site computer support for staff. You will troubleshoot issues, guide users through solutions, and document problems for future reference.

The role includes offering training, assisting with application improvements, supervising fellow technicians, and ensuring reliable business, network, and Internet support for daily operations.

Qualifications

• Excellent customer service and communication skills.
• Strong troubleshooting and problem-solving abilities.
• Ability to work collaboratively in a team environment.
• Organized with good time-management.

Responsibilities

• Respond to users experiencing difficulties with computer systems.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• Supervise other technical support workers in this group.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Provide customer service

Skills

Customer service

Troubleshooting

Communication

Teamwork

Education

College diploma (1–2 years)

Job description

TAHA College in Canada is seeking a Technical Support Analyst to provide on-site computer support for staff. You will troubleshoot issues, guide users through solutions, and document problems for future reference.

The role includes offering training, assisting with application improvements, supervising fellow technicians, and ensuring reliable business, network, and Internet support for daily operations.