Infrastructure Support Analyst

TecTammina; Burnaby; On-site; Full time

Job summary

A leading tech solutions provider in Metro Vancouver is seeking a candidate for a contract position focused on network design and support in CITRIX, UNIX, and Windows environments. Responsibilities include assisting with software installation, managing server incidents, and providing technical support for client requests. The ideal candidate will possess strong analytical, troubleshooting, and interpersonal skills. Interested applicants should email their profiles to mahesh(at)techtammina.com.

Qualifications

• Technical experience in network design and deployment in CITRIX, UNIX, and Windows environment.
• Experience in designing and deploying a Windows 2008r2 Domain including DNS, DHCP, File Services, Print Services.
• Experience installing and configuring networking hardware including firewalls and proxy servers.

Responsibilities

• Assist with setup/installation of new software and review current software library.
• Provide TSR support for client requests including firewall rule changes.
• Manage and resolve incidents relating to server/infrastructure.

Skills

Analytical skills

Troubleshooting

Debugging skills

Interpersonal skills

Flexibility

Tools

CITRIX

Windows 2008r2

UNIX

Job description

Technical experience in network design and deployment in CITRIX, UNIX and Windows environment

Experience in designing and deploying a Windows 2008r2 Domain including DNS, DHCP, File Services, Print Services

Experience installing and configuring networking hardware including firewalls and proxy servers.

Good analytical, troubleshooting, debugging skills and proven ability to discern critical from minor problems.

Experience working within a large project team environment with tight timelines on major business transformation and IT initiatives

Must be able to work in a team environment, as well as independently with minimal supervision and work well under pressure

Good interpersonal skills with a natural ability to work with and support colleagues, ability to adapt to and work effectively with clients and co‑workers with different styles and levels of technical knowledge

Positive, flexible, open‑minded approach towards work assignments

Qualifications

• Assist with setup/installation of new software, such as reviewing current software library / license library or obtaining documentation of what is available and how it should be installed;
• TSR support for client requests, such as firewall rule changes, server / software upgrades, etc.;
• Manage and resolve incidents relating to server/infrastructure, such as co‑ordinating with Infrastructure service provider personnel to diagnose server related issues, or incidents related to file dialog boxes, DLL configurations, etc. in CITRIX, UNIX and Windows environment;
• Review, maintain and provide improvements to the general environment (hardware configuration, disk organization, etc.);
• Support the team on corporate initiatives driven by TELUS such as infrastructure monitoring; and;
• Duties, incident analysis with TELUS, updating software (non‑SW), licenses.

Additional Information

Job Status: Contract

Share the Profiles to mahesh(at)techtammina.com

Contact: 703-349-1004

Keep the subject line with Job Title and Location