IT Support Specialist

Studdy Lab; Vancouver; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Work permit and visa processing fees

Immigration lawyer support

Health insurance

Company hostel accommodation in Canada

Daily transport between hostel and the

Free Studdy subscription for your fami

No candidate fees

Job summary

Studdy Lab in Vancouver or Toronto is seeking an IT support/helpdesk specialist to set up laptops, accounts and access for new joiners and to resolve hardware, software, and network issues. The role offers visa support and employer-paid processing for selected candidates.

Based in Canada, the company provides health insurance, housing options, and commuter support. India-based applicants are welcome to apply as Studdy supports work permit processes.

Qualifications

• Excellent English communication, spoken and written.
• Basic French: an A2 French certificate is required before your visa application.
• 1+ years in IT support or helpdesk
• Comfortable with Google Workspace, macOS and Windows
• Patient and clear with non-technical colleagues

Responsibilities

• Set up laptops, accounts and access for new joiners
• Solve hardware, software and network issues
• Manage devices, licences and security basics
• Document fixes and common how-tos

Skills

English communication

French (A2)

IT support

Google Workspace

macOS

Windows

clear with non-technical colleagues

Tools

Google Workspace

macOS

Windows

Job description

Keep Studdy's team productive: laptops, accounts, access, networks and the everyday tech that makes work flow. Based in Vancouver or Toronto. Candidates in India are welcome to apply: Studdy supports the work permit process for selected candidates.

When tech just works, the whole team moves faster.

Requirements

• Excellent English communication, spoken and written.
• Basic French: an A2 French certificate is required before your visa application. You can learn it after you are selected, with any provider you choose.
• 1+ years in IT support or helpdesk
• Comfortable with Google Workspace, macOS and Windows
• Patient and clear with non-technical colleagues

Responsibilities

• Set up laptops, accounts and access for new joiners
• Solve hardware, software and network issues
• Manage devices, licences and security basics
• Document fixes and common how-tos

Benefits

• Work permit and visa processing fees paid by the employer
• Immigration lawyer and employer-side government fees paid by the employer
• Health insurance
• Company hostel accommodation in Canada, with one meal a day
• Daily transport between the hostel and the office
• Free Studdy subscription for your family
• Studdy never charges candidates any fee.