Customer Success Specialist

Studdy Lab; Vancouver; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Work permit & visa fees paid

Immigration lawyer support

Health insurance

Company hostel accommodation in Canada

Daily transport between hostel and the

Free Studdy subscription for your 가족

Job summary

Studdy Lab is seeking a Customer Support Specialist to help learners and parents get started quickly and keep getting value. Based in Canada (Vancouver or Toronto), you will onboard new learners, answer questions across chat, email and phone, and log issues until resolved.

You will also spot recurring problems and suggest fixes, while benefiting from employer-paid work permit/visa processing, health insurance, and family Studdy subscription as part of the package.

Qualifications

• Excellent English communication, spoken and written.
• Basic French (A2 certificate) required before visa application.
• 1+ years in customer support or customer success; patient and solution-focused.

Responsibilities

• Onboard new learners, schools and parents
• Answer questions on chat, email and phone
• Log and follow up on issues until solved
• Spot repeated problems and suggest fixes

Skills

Excellent English communication

Basic French (A2)

1+ years in customer support or CS

Patient, warm and solution-focused

Job description

Help Studdy learners and parents get started quickly and keep getting value: onboarding, account help and questions over chat, email and calls. Based in Vancouver or Toronto. Candidates in India are welcome to apply: Studdy supports the work permit process for selected candidates.

You are the reason a learner's problem is solved in minutes, not days.

Requirements:

Excellent English communication, spoken and written.

Basic French: an A2 French certificate is required before your visa application. You can learn it after you are selected, with any provider you choose.

1+ years in customer support or customer success

Excellent written and spoken English

Patient, warm and solution-focused

Responsibilities:

Onboard new learners, schools and parents

Answer questions on chat, email and phone

Log and follow up on issues until they are solved

Spot repeated problems and suggest fixes

Benefits:

Work permit and visa processing fees paid by the employer

Immigration lawyer and employer-side government fees paid by the employer

Health insurance

Company hostel accommodation in Canada, with one meal a day

Daily transport between the hostel and the office

Free Studdy subscription for your family

Studdy never charges candidates any fee.