IT Support & Infrastructure Coordinator

Community-Living-7; Hamilton; Vor Ort; CAD 40.000 - 45.000; Teilzeit

Zusammenfassung

CLH in Hamilton, ON is seeking a Part-Time Permanent IT Support & Infrastructure Coordinator to ensure reliable technology support across all facilities. The role reports to the Senior Manager, Quality & Risk and is based in Hamilton.

The position offers a pay rate of $29–$33 per hour and requires a post-secondary degree in CS or related field, strong troubleshooting, MDM and VoIP experience, and the ability to work with external IT vendors. Flexible hours are expected.

Qualifikationen

• Post-secondary degree in Computer Science or related field.
• Proven experience in an IT support or coordinator role.
• Strong troubleshooting and problem-solving skills.
• Experience with MDM platforms and telecom service providers.
• Familiarity with network infrastructure (firewalls, switches, APs).
• Proficient with Microsoft Office 365 and related tools.
• Experience supporting ERP/CRM or similar systems.
• Ability to maintain IT asset documentation and inventory.

Aufgaben

• Oversee and support hardware and communication tech across sites.
• Manage application accounts and maintenance.
• Assist with new application implementations.
• Serve as primary contact for telecom providers.
• Administer MDM system and IT asset inventory.
• Provide frontline IT support and troubleshooting.
• Participate in IT projects and reporting.
• Collaborate with vendors on infrastructure issues.
• Maintain website and intranet support (SharePoint).
• Ensure confidentiality and health & safety compliance.

Kenntnisse

Troubleshooting

MDM platforms

VoIP systems

Network infrastructure

Office 365

Vendor coordination

Documenting IT assets

Communication

Multi-tasking

Ausbildung

Post-secondary degree in Computer Science or related field

Tools

SharePoint

Newt phone system

Office 365

Jobbeschreibung

ORGANIZATION PROFILE

CLH is the region’s largest service provider for individuals with developmental disabilities such as Down Syndrome and Autism. We are dedicated to helping them achieve their full potential, be included in our community, and, ultimately, build great lives. We offer widely recognized expertise and serve more than 1,600 people with special needs every year – from children to aging seniors. We offer community participation programs, residential services, respite services, employment support, and services designed for children.

Part-Time Permanent IT Support & Infrastructure Coordinator

This position is based in Hamilton, ON and reports to the Senior Manager, Quality & Risk. The role plays a vital part in ensuring reliable and effective technology support across all our facilities.

Pay rate : $29 – 33/hour

Responsibilities

• Oversee and support company hardware and communication technology across all sites
• Perform application account management and maintenance
• Act as subject matter expert for new application implementations
• Serve as primary contact for telecommunications providers
• Administer the mobile device management (MDM) system
• Provide frontline IT troubleshooting and technical support
• Participate in committees and organization-wide IT projects
• Collect, analyze, and report on IT activities
• Identify opportunities for IT service improvement
• Collaborate with service providers on infrastructure issues
• Maintain and update IT asset inventory
• Manage secure documentation of technology assets and credentials
• Administer user management on the Newt phone system
• Serve as webmaster for the public website and SharePoint intranet
• Promote organizational vision and mission
• Comply with health and safety policies and regulations
• Report workplace hazards and support safety improvements
• Always maintain confidentiality

Qualifications

• Completion of a post‑secondary degree in Computer Science or related field of study
• Proven experience in an IT support or coordinator role
• Strong technical troubleshooting skills and problem‑solving mindset
• Experience working with MDM platforms and telecom service providers
• Familiarity with network infrastructure and support (firewalls, switches, access points)
• Working knowledge of computer hardware, operating systems, desktop software including but not limited to, Microsoft Office 365 products
• Experience supporting a variety of ERP, CRMS, or similar database systems
• Proficient in maintaining IT asset documentation and inventory tracking
• Ability to manage multiple tasks with strong attention to detail
• Excellent communication and interpersonal skills
• Previous experience with Newt phone systems or similar VoIP platforms
• Knowledge of secure documentation practices
• Experience working with external IT vendors or MSPs
• Valid Police record check
• Valid G class driver’s license with proof of insurance and access to a reliable vehicle
• Able to work flexible hours to accommodate operational needs

The posting closes by November 1st 2026 at Midnight.

Candidates with fluencyin a second language are encouraged to note this in their resume