IT Support & Infrastructure Coordinator

Community Living Hamilton; Hamilton; On-site; CAD 40,000 - 45,000; Part time

Job summary

Community Living Hamilton is seeking a Part-Time Permanent IT Support & Infrastructure Coordinator in Hamilton, ON, reporting to the Senior Manager, Quality & Risk. The role ensures reliable technology support across all sites and manages hardware, software, and network services.

The position requires a degree in Computer Science or a related field and hands-on IT experience, including MDM, ERP/CRM systems, and VoIP.

Qualifications

• Completion of a post-secondary degree in Computer Science or related field.
• Proven experience in an IT support or coordinator role.
• Experience with MDM platforms and telecom providers.
• Familiarity with network infrastructure (firewalls, switches, access points).
• Working knowledge of Office 365 and ERP/CRM systems.
• Proficient in maintaining IT asset documentation and inventory.
• Valid Police check and G class driver’s license with access to a vehicle.
• Ability to work flexible hours to support operations.

Responsibilities

• Oversee and support company hardware and communication technology across all sites.
• Perform application account management and maintenance.
• Act as subject matter expert for new application implementations.
• Serve as primary contact for telecommunications providers.
• Administer the mobile device management (MDM) system.
• Provide frontline IT troubleshooting and technical support.
• Participate in committees and IT projects.
• Collect, analyze, and report on IT activities.
• Maintain and update IT asset inventory and secure documentation.
• Administer user management on the Newt phone system.
• Promote organizational vision and confidentiality in IT practices.

Skills

IT support

Infrastructure coordination

Troubleshooting

MDM platforms

Telecom services

Network infrastructure

Office 365

ERP/CRM systems

IT asset management

Communication skills

VoIP knowledge

Education

Post-secondary degree in Computer Science or related field

Tools

Newt phone systems

MDM platforms

ERP/CRM systems

Job description

ORGANIZATION PROFILE

CLH is the region’s largest service provider for individuals with developmental disabilities such as Down Syndrome and Autism. We are dedicated to helping them achieve their full potential, be included in our community, and, ultimately, build great lives. We offer widely recognized expertise and serve more than 1,600 people with special needs every year – from children to aging seniors. We offer community participation programs, residential services, respite services, employment support, and services designed for children.

Part-Time Permanent IT Support & Infrastructure Coordinator

This position is based in Hamilton, ON and reports to the Senior Manager, Quality & Risk. The role plays a vital part in ensuring reliable and effective technology support across all our facilities.

Pay rate : $29 – 33/hour

Responsibilities

• Oversee and support company hardware and communication technology across all sites
• Perform application account management and maintenance
• Act as subject matter expert for new application implementations
• Serve as primary contact for telecommunications providers
• Administer the mobile device management (MDM) system
• Provide frontline IT troubleshooting and technical support
• Participate in committees and organization-wide IT projects
• Collect, analyze, and report on IT activities
• Identify opportunities for IT service improvement
• Collaborate with service providers on infrastructure issues
• Maintain and update IT asset inventory
• Manage secure documentation of technology assets and credentials
• Administer user management on the Newt phone system
• Serve as webmaster for the public website and SharePoint intranet
• Promote organizational vision and mission
• Comply with health and safety policies and regulations
• Report workplace hazards and support safety improvements
• Always maintain confidentiality

Qualifications

• Completion of a post‑secondary degree in Computer Science or related field of study
• Proven experience in an IT support or coordinator role
• Strong technical troubleshooting skills and problem‑solving mindset
• Experience working with MDM platforms and telecom service providers
• Familiarity with network infrastructure and support (firewalls, switches, access points)
• Working knowledge of computer hardware, operating systems, desktop software including but not limited to, Microsoft Office 365 products
• Experience supporting a variety of ERP, CRMS, or similar database systems
• Proficient in maintaining IT asset documentation and inventory tracking
• Ability to manage multiple tasks with strong attention to detail
• Excellent communication and interpersonal skills
• Previous experience with Newt phone systems or similar VoIP platforms
• Knowledge of secure documentation practices
• Experience working with external IT vendors or MSPs
• Valid Police record check
• Valid G class driver’s license with proof of insurance and access to a reliable vehicle
• Able to work flexible hours to accommodate operational needs

The posting closes by November 1st 2026 at Midnight.

Candidates with fluencyin a second language are encouraged to note this in their resume