Part-Time IT & Infrastructure Lead

Community Living Hamilton; Hamilton; Presencial; CAD 40.000 - 45.000; A tiempo parcial

Descripción de la vacante

Community Living Hamilton is seeking a Part-Time Permanent IT Support & Infrastructure Coordinator in Hamilton, ON, reporting to the Senior Manager, Quality & Risk. The role ensures reliable technology support across all sites and manages hardware, software, and network services.

The position requires a degree in Computer Science or a related field and hands-on IT experience, including MDM, ERP/CRM systems, and VoIP.

Formación

• Completion of a post-secondary degree in Computer Science or related field.
• Proven experience in an IT support or coordinator role.
• Experience with MDM platforms and telecom providers.
• Familiarity with network infrastructure (firewalls, switches, access points).
• Working knowledge of Office 365 and ERP/CRM systems.
• Proficient in maintaining IT asset documentation and inventory.
• Valid Police check and G class driver’s license with access to a vehicle.
• Ability to work flexible hours to support operations.

Responsabilidades

• Oversee and support company hardware and communication technology across all sites.
• Perform application account management and maintenance.
• Act as subject matter expert for new application implementations.
• Serve as primary contact for telecommunications providers.
• Administer the mobile device management (MDM) system.
• Provide frontline IT troubleshooting and technical support.
• Participate in committees and IT projects.
• Collect, analyze, and report on IT activities.
• Maintain and update IT asset inventory and secure documentation.
• Administer user management on the Newt phone system.
• Promote organizational vision and confidentiality in IT practices.

Conocimientos

IT support

Infrastructure coordination

Troubleshooting

MDM platforms

Telecom services

Network infrastructure

Office 365

ERP/CRM systems

IT asset management

Communication skills

VoIP knowledge

Educación

Post-secondary degree in Computer Science or related field

Herramientas

Newt phone systems

MDM platforms

ERP/CRM systems

Descripción del empleo

Community Living Hamilton is seeking a Part-Time Permanent IT Support & Infrastructure Coordinator in Hamilton, ON, reporting to the Senior Manager, Quality & Risk. The role ensures reliable technology support across all sites and manages hardware, software, and network services.

The position requires a degree in Computer Science or a related field and hands-on IT experience, including MDM, ERP/CRM systems, and VoIP.