Coordinator of Support & Services

Inclusion Northumberland; Campbellford; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Vacation & sick leave

Group insurance benefits: extended健康,

RRSP matching 3%

Job summary

Inclusion Northumberland is a community nonprofit serving people with developmental disabilities. We seek a capable Coordinator to manage supports across group living and community settings, ensuring alignment with regulatory requirements and funding processes.

The role requires strong organizational, data entry, administrative and communication skills, with on-call rotation and flexible hours including some evenings and weekends. A vehicle and clean driver’s record are preferred.

Qualifications

• Strong communication abilities both written and oral.
• Excellent organizational skills with attention to detail.
• Proven leadership and mentoring capabilities.
• Ability to manage multiple tasks and priorities while maintaining quality.

Responsibilities

• Ensure that all support to people respects dignity, rights and well-being at all times.
• Provide ongoing communication, resources and training for staff on site (evening/weekend hours may be required).
• Assist with ensuring supports, funding applications and Personal Outcomes are implemented per person’s preferences.
• Support supervisor in holding staff to quality service standards and accountability.
• Coordinate team meetings, training needs and staff development opportunities.
• Liaise with families, staff, supervisors and other providers for updates to plans and protocols.
• Assist with orientation and mentoring of new employees in quality supports and policies.
• Review incident reports and escalate as needed to ensure corrective action.

Skills

Communication skills

Organizational skills

Leadership

Mentoring

Problem solving

Tools

Microsoft Office 365

Inclusion Systems

AIMS

Job description

Position Type:

Full Time, Permanent

Hours of Work:

Flexible / 80 hours bi-weekly / The ability to work days, evenings & weekends is a requirement

Initial Locations:

Campbellford, Warkworth, Cobourg, Brighton & Surrounding Areas (Flexible)

Benefits Package:

Paid Time Off (Vacation, Sick & Comp), Group Insurance Benefits (Extended Health Care, Dental, Vision, AD&D, Life Insurance, Dependent Life Insurance & Long Term Disability), Employee Assistance Program and 3% RRSP matched contributions by the Organization

Application Deadline:

October 31, 2026 – 4:00 p.m.

Position Summary:

Inclusion Northumberland is a non-profit organization that provides support and services to people with developmental disabilities that promotes opportunities for personal growth within their community. We are a Nationally Accredited organization and have maintained our Accreditation standing since 2000 in each of our quality reviews facilitated by the Council on Quality Leadership.

This is a challenging position for a person with confidence in their organizational, data entry, administrative and communication skills. The successful candidate will be responsible to coordinate support and services within supported group living locations and community based settings. The successful candidate will be able to demonstrate a strong understanding and knowledge of: Developmental Services sector in Ontario, scheduling systems and software, mentor and orientation of new employees, Passport/Fee for Service Funding, Personal Outcome Measures, Core Competencies, and all Legislation and Regulations as they relate to; Supports & Services, the ESA, OHS, Quality Assurance Measures, our Collective Agreement, Controlled Acts, Fire Code and Health Services Regulations.

Summary of Responsibilities (including but not limited to):

• Ensure that all support to people are respectful of their dignity, rights and well-being at all times

• Provide ongoing communication, support, resources and training for employees on site through day-to-day guidance and support (evening/weekend hours will be required)

• Assist with ensuring that all required supports, support plans, funding application and Personal Outcomes have been identified, facilitated and implemented for each person in accordance with their personal preferences

• Assist the Supervisor in holding employees accountable to the expected standard of quality services and support delivery

• Problem solve to effectively and collaboratively handle issues and conflict

• Liaise with families, employees, Supervisors and other service providers in the annual updates of support plans and protocols (i.e. Health, PRN Protocols, Employee Safety, Safety Monitoring, Best Practices for Incident Prevention, Behaviour Support Plans, financial agreements)

• Assist with orientation and mentoring of new employees as it relates to understanding quality supports, duties of the position and applicable controlled acts, including theory, practical, formal monitoring

• Review all incoming incident reports to provide input and training on corrections to be made and alert appropriate person, if immediate review is needed

• Assist with coordinating team meetings, team training needs and staff development opportunities

• Review and approve the monthly LifeShare and Supported Independent Living Health & Safety Checklists submitted by Direct Support Professionals and communicate issues or concerns to the Supervisor

• Conduct weekly reviews of MARS and doctor’s order at Supported Group Living locations to ensure policy compliance and identifying trends and/or concerns to the Supervisor

• Conduct monthly location audits at Supported Group Living locations to ensure compliance with health and safety standards and compliance regulations, while promoting a positive and healthy living/work environment at all locations

• Conduct and maintain records of random weekly financial monitoring in accordance with Policy PRS-10 People’s Finances

• Assist in Ministry Compliance reviews and ensure program compliance through observing the completion of six month compliance checklists with Primary Supports, while ensuring information is updated on AIMS, Individual Support Plan is accurate and any new information is shared with the team and the Supervisor

• Serve as a backup for scheduling in the absence of the Supervisor or during an unexpected employee leave of absence

• Act as the location management representative in the Supervisor’s absence

• Manage the processing of Employee Mileage and Expense Forms

• Identify organizational trends/challenges and assist in developing solutions for resolve or improvement

• Assist with ensuring the completion of all necessary administrative and service delivery documentation as required by MCCSS and the Organizations Policies and Procedures

• Provide support during Ministry Compliance reviews and actively contribute to identifying areas of improvement and implementing corrective actions to maintain continuous compliance with MCCSS

• Actively contribute as a positive and professional member of the Inclusion Northumberland Management Team

• Ensure an orderly, safe and clean working environment at all locations

• Work with both internal and external committees, as required

• Participate in emergency On Call rotation as scheduled

• Identify and advocate for change when barriers to quality service delivery are identified

• Other duties as assigned

Education and Qualifications (including but not limited to):

• A minimum of 5 years experience working with people with developmental disabilities

• A minimum of 3-5 years of coordinating support and services within the Developmental Services Sector, preferably in a Supportive Group Living and or Community/Family support role

• Demonstrated experience in coordinating multiple employees, locations and support protocols/plans for people supported

• Strong communication abilities both written and oral

• Strong facilitation/training/presentation skills to groups small and large

• Exceptional interpersonal, organizational and problem solving skills

• Proficiency with information technology, including Microsoft Office 365, Inclusion Systems and AIMS

• Ability to maintain a professional attitude; ability to handle stressful situations

• Good standing with above average attendance record, proven history of above average performance and a demonstrated commitment to Inclusion Northumberland’s Mission, Vision, Values and Principles

• Demonstrated experience conveying a helpful, supportive, positive and confident attitude

• Ability to maintain confidentiality and conduct work within appropriate privacy standards

• Demonstrated initiative, creativity, forward thinking and team spirit

• Ability to manage multiple tasks and competing priorities

• Ability to work both independently and as part of a team

• Experience working with diverse populations

• Demonstrated leadership and mentoring skills

• Must have a reliable vehicle for the purpose of work, a valid Ontario Class G Driver’s license, an acceptable Driver’s Abstract and automobile insurance coverage of at least $1 million for third party liability

• Must have valid Standard First Aid – Level C CPR and NVCI Certification

Transparency Notice:

As part of our commitment to a fair and efficient hiring process, we use AI-assisted tools to support tasks such as application screening and communication. All applications are reviewed, and all hiring decisions are made through human judgement.

Equal Opportunity Employer

Inclusion Northumberland respects and values a diverse, inclusive, and equitable workplace. We are committed to a non-discriminatory approach that provides equal employment opportunities for everyone.