IT Support Specialist – Guelph, ON Canada

Connect Tech Inc.; Guelph; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Profit sharing

3 weeks vacation per year

Dream Fund

Job summary

Connect Tech is seeking a hands-on IT Support Specialist to support the Guelph, ON office, engineering, and manufacturing environments. You will provide front-line IT support, manage hardware, software, networking, and Microsoft 365, and help with server and infrastructure tasks.

You will contribute to developing internal apps and automation, troubleshooting daily issues, and assisting with onboarding/off-boarding. A passion for problem solving and learning new tech is essential.

Qualifications

• Must have post-secondary IT education or equivalent practical experience.
• Hands-on experience configuring/troubleshooting Windows desktops, hardware, software, and peripherals.
• Solid understanding of network connectivity and troubleshooting.
• Familiarity with Microsoft 365 applications and services.
• Experience with scripting or automation is a plus.

Responsibilities

• Provide first-line technical support to employees across the office, engineering, and manufacturing environments.
• Diagnose and resolve hardware, software, OS, connectivity, and peripheral issues.
• Assist with Microsoft 365 administration including user accounts, licensing, email, groups, and permissions.
• Track and resolve support requests, escalating complex issues as needed.
• Assist with onboarding and off-boarding, including account setup and equipment.

Skills

End-user support

Microsoft 365

Networking

Windows troubleshooting

Communication

Education

Post-secondary IT education or equivalent

Tools

Windows Server

Linux

Hyper-V

PowerShell

SQL

Python

Job description

IT Support Specialist – Guelph, ON Canada

We are seeking a hands‑on, service‑oriented IT Support Specialist to support technology across our growing office, engineering, and electronics manufacturing environments.

This is a broad IT role involving end‑user support, computer hardware, Microsoft 365, networking, servers, business applications, and manufacturing technology. The successful candidate will troubleshoot day‑to‑day issues while assisting with the administration, maintenance, and improvement of the systems used throughout the organization.

The ideal candidate enjoys solving technical problems, working directly with people, and learning new technologies in an environment where priorities and technical challenges can vary from day to day.

Who We Are

For over 40 years, Connect Tech has built a solid reputation providing high‑performance computing solutions for some of the world’s most influential companies. As an NVIDIA Elite Partner, Connect Tech’s products are used in state‑of‑the‑art technology on land, sea, sky, and space. With leading‑edge design and manufacturing services backed by stellar technical support, our commitment to excellence in design and customer satisfaction is the driving force behind our success.

What We Offer:

• Competitive salaries: $55,000 to $65,000
• An attractive profit‑sharing program
• Opportunity to work within a high‑tech, leading‑edge technology field with products that appear in some really cool applications! (Robots, Drones, Artificial Intelligence, Vision Systems)
• 3 weeks’ vacation per year with no waiting period
• A “Dream Fund” (gym memberships, personal interest classes, etc.)
• A dynamic, energetic and growing company with a friendly community atmosphere
• A collaborative and supportive workplace that values the contributions and ideas of our staff, and are proud of our extremely low turnover rate throughout our 40‑year history
• Employees who have great passion for their work and who are always looking for ways to propel Connect Tech to the next level

Key Responsibilities

Front‑Line IT Support

• Provide first‑line technical support to employees across office, engineering, and manufacturing departments.
• Diagnose and resolve hardware, software, operating system, connectivity, and peripheral issues.
• Assist employees with Microsoft 365 applications, email, collaboration tools, and business software.
• Assist with Microsoft 365 administration including user accounts, licensing, email, groups, and permissions.
• Track and resolve support requests, escalating more complex issues when necessary.
• Assist with employee onboarding and off‑boarding, including account setup, access, software, and equipment.

Server, Workstation & Infrastructure

• Install, configure, maintain, and upgrade desktops, laptops, printers, scanners, and other IT equipment.
• Perform software installations, updates, patching, and hardware upgrades.
• Assist with the administration and maintenance of Windows and Linux servers, virtual machines, backups, and related systems.
• Assist with network infrastructure including switches, firewalls, wireless equipment, cabling, and connectivity.

Application Development & Automation

• Develop and maintain internal web applications, databases, scripts, and other custom business tools.
• Assist with the development and support of dashboards, reports, system integrations, and automated processes.
• Troubleshoot and improve existing internal applications based on changing business requirements.

Required Skills and Qualifications

• Post‑secondary education in Information Technology, Computer Systems, Network Administration, Computer Programming, or a related field, or equivalent practical experience.
• Hands‑on experience configuring and troubleshooting Windows computers, hardware, software, and peripherals.
• Practical understanding of network connectivity and troubleshooting.
• Familiarity with Microsoft 365 applications and services.
• PHP programming and working with MySQL databases and queries.
• Basic experience with programming, scripting, databases, or automation.
• Strong troubleshooting and problem‑solving skills with the ability to research and investigate unfamiliar technical issues.
• Strong communication skills and ability to provide clear, professional support to users with different levels of technical experience.

Nice‑to‑Have Technical Skills

• Windows Server and Linux administration.
• Active Directory and Microsoft Entra ID.
• Microsoft 365 administration, including Exchange Online and Teams.
• Hyper‑V or other virtualization technologies.
• Networking, including switches, firewalls, wireless networks, and VLANs.
• PowerShell, SQL, Python, C#, AL, or other programming and scripting languages.
• Git or SVN source control.
• Microsoft Dynamics 365 Business Central or other ERP systems.
• Power BI, Power Automate, or similar reporting and automation tools.
• Experience supporting IT equipment in a manufacturing environment.

Connect Tech is committed to providing barrier‑free and accessible employment practice in compliance with the Accessibilities for Ontarians with Disabilities Act (A.O.D.A.). In compliance with the A.O.D.A., Connect Tech will make necessary accommodations for applicants with disabilities to support participation in the recruitment process. Please contact Human Resources if you require assistance.