IT Support Engineer - Managed Services Expert

Marler & Associates Search; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

Health benefits

Opportunities for growth and training

Job summary

A tech services firm is seeking a Full-Time IT Support Specialist in Ottawa. The role involves handling remote and on-site IT support, managing various client systems, and providing top-notch customer service. Candidates should have a degree in IT, bilingual in French and English, and experience with computer hardware and software troubleshooting. The position offers growth opportunities in a dynamic environment with competitive wages and benefits.

Qualifications

• Three or more years of experience working in the Information Technology field.
• Eligible for Secret security clearance.
• Valid driver’s license and vehicle.

Responsibilities

• Respond to and resolve service requests from clients in a timely manner.
• Document all problem incident steps in the service desk system.
• Install and configure computer hardware and operating systems.

Skills

Bilingual in French and English

Excellent interpersonal skills

Strong customer service skills

Time management skills

Detail-oriented

Ability to self-manage tasks

Education

Post-secondary degree or diploma in Information Technology

Tools

MCSE/MCSA

CompTIA

Microsoft Windows

Microsoft Exchange/Outlook

Azure

Job description

A tech services firm is seeking a Full-Time IT Support Specialist in Ottawa. The role involves handling remote and on-site IT support, managing various client systems, and providing top-notch customer service. Candidates should have a degree in IT, bilingual in French and English, and experience with computer hardware and software troubleshooting. The position offers growth opportunities in a dynamic environment with competitive wages and benefits.