IT Support Engineer

ValueMomentum; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

ValueMomentum is seeking an IT Support Engineer (L2) to provide advanced technical support and resolve incidents escalated from the service desk. You will work with Microsoft 365, AD/Entra ID, and device management tools to keep endpoints healthy.

The role emphasizes root cause analysis, security patching, and collaboration with engineering teams to drive reliable IT services for our clients. You will partner with global teams, contribute to security patching and compliance, and continuously

Qualifications

• Experience with Active Directory and Entra ID.
• 6 years IT support experience; Microsoft certifications preferred.
• Analytical thinking and collaboration with engineering teams.

Responsibilities

• Resolve complex endpoint and Microsoft 365 issues.
• Administer Active Directory and Entra ID.
• Manage device policies through Intune.
• Perform root cause analysis for recurring issues.
• Assist in security patching and compliance activities.

Skills

Active Directory

Entra ID

Microsoft 365

Education

Microsoft certifications preferred

Tools

Intune

Job description

Role Overview : The IT Support Engineer (L2) provides advanced technical support and resolves incidents escalated from the service desk.

Key Responsibilities

• Resolve complex endpoint and Microsoft 365 issues.
• Administer Active Directory and Entra ID.
• Manage device policies through Intune.
• Perform root cause analysis for recurring issues.
• Assist in security patching and compliance activities.

Required Skills & Qualifications

• Active Directory and Entra ID

Soft Skills

• Analytical thinking
• Collaboration with engineering teams

Education & Experience

6 years IT support experience. Microsoft certifications preferred.

About ValueMomentum

ValueMomentum is a leading solutions provider for the global property and casualty insurance industry, supported by deep domain and technology capabilities. We help insurers stay ahead with sustained growth and high performance for enhancing stakeholder value and fostering resilient societies. Trusted by over 100 insurers, ValueMomentum is one of the largest services providers exclusively focused on property and casualty. ValueMomentum is headquartered in Piscataway, NJ, with state-of-the-art delivery centers in Piscataway, NJ; Hyderabad, Pune, and Coimbatore in India; Toronto in Canada; and London in the United Kingdom.

ValueMomentum is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We make all employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

We are also committed to providing reasonable accommodations to qualified individuals with disabilities and applicants throughout the recruitment process, in accordance with applicable laws.