Mobile Support Engineer

ALLTECH CONSULTING SVC INC; Quebec; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading consulting service in Canada is seeking a Mobile Support Engineer to join their Mobile Endpoint Squad. The ideal candidate will support Microsoft Intune Infrastructure, troubleshoot user issues, and deploy mobile services. Strong knowledge of mobile device management and excellent communication skills are essential. This role requires a team player with a strategic mindset and technical expertise.

Qualifications

• Experience with MobileIron, Microsoft Intune, Blackberry, AirWatch.
• Strong grasp of IT infrastructure fundamentals.
• Automation experience using PowerShell, Perl, Python, or Shell.

Responsibilities

• Support Microsoft Intune Infrastructure.
• Diagnose and troubleshoot end-user issues.
• Deploy mobile services and applications.

Skills

Mobile device management

IT infrastructure fundamentals

Automation and integration

Mobile operating systems (iOS and Android)

Networking concepts

Analytical and troubleshooting skills

Communication skills

Job description

Role Profile:
EUT Mobile Endpoint Squad is looking to hire a Mobile Support Engineer who will join the global team of mobile engineers and developers responsible for enabling the mobile technologies that power the firms bring-your-own-device and corporate mobile offerings. The candidate will have a very strong technical foundation, a strategic mind-set, great communication skills and the ability to collaborate well with others in a truly global team.

Role and responsibilities:
• Work in Mobile Endpoint Squad responsible supporting Microsoft Intune Infrastructure
• Perform incident diagnosis, troubleshooting and escalation for end user issues.
• Deploy mobile services, tools, and applications required for Microsoft Intune.
• Optimize and hand-off of work to Level 2 offshore team.
• Be the owner of the problem and change management processes.
• Create operational support documentation.
• Willing to work on call; every 2 months on the weekend.

Skills required:
• Experience with Mobile device management with MobileIron, Microsoft Intune, Blackberry, AirWatch or similar platform in a large enterprise
• Strong grasp of IT infrastructure fundamentals (networks, databases, load balancers, IT security)
• Automation and integration experience using PowerShell, Perl, Python, or Shell
• Strong knowledge of mobile operating systems iOS and Android
• Strong understanding of basic networking concepts and internet protocols
• Ability to work well in a team and independently.
• Strong analytical and troubleshooting skills in a highly visible fast paced enterprise environment.
• Excellent verbal and written communication skills

Preferred Skills:
• Experience with Office 365 and Intune App protection policies
• Knowledge in computer and mobile security concepts
• Basic development knowledge on iOS and/or Android
• Experience in networking, load balancers and firewalls