IT Infrastructure Administrator

Badger Infrastructure Solutions; Calgary; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Generous pay and bonus program

Low-cost Medical, Dental, and Vision insurance

Retirement plan with employer matching

Attractive vacation programs

Inclusive Group Life insurance

Employee Assistance Program

Employee training program

Job summary

Badger Infrastructure Solutions is seeking an IT Infrastructure Administrator in Calgary, Alberta. This role is vital for maintaining the reliability and availability of IT infrastructure services. Responsibilities include providing support for Microsoft 365, Azure, and Windows Server environments, alongside troubleshooting incidents and ensuring operational security. The ideal candidate should have an associate’s degree or relevant certifications, along with 1-2 years of experience in a similar role. Attractive compensation and benefits are offered, including medical insurance and a retirement plan.

Qualifications

• 1-2 years of experience supporting Windows operating system and Microsoft 365 products.
• Working knowledge of Active Directory, Entra ID, and M365 security.
• Proficient in troubleshooting and incident resolution.

Responsibilities

• Ensure high availability and performance for corporate and remote users.
• Troubleshoot and resolve infrastructure incidents using ServiceNow.
• Provide operational support for Microsoft 365 and Azure services.

Skills

Windows operating system support

Microsoft 365 products

Active Directory

Troubleshooting skills

Education

Associate’s degree in information technology or related field

Relevant certifications (CompTIA A+, ITIL Foundation, Microsoft 365 Certified)

Tools

ServiceNow

Azure

Job description

The Information Technology (IT) Infrastructure Administrator plays a critical role in keeping the business running by ensuring the reliability, availability, and day-to-day operation of core IT infrastructure services across all locations. This role is a frontline operational partner to the Infrastructure Engineering team, focused on rapid issue resolution, proactive system support, and delivering a high-quality end-user experience. This position provides hands‑on support for Microsoft 365, Azure, Windows Server, identity platforms, endpoint management, and conference room technologies. The Administrator is responsible for monitoring system health, responding to incidents, maintaining security and compliance standards, and ensuring technology services consistently meet business needs with minimal disruption.

The compensation for this role will be commensurate based on education and/or experience.

What You'll Be Doing

• Acts as a frontline infrastructure operations resource, ensuring high availability, performance, and business continuity for corporate and remote users.
• Responds to, troubleshoots, and resolves infrastructure‑related incidents and service requests using ServiceNow, emphasizing speed, accuracy, communication, and service restoration.
• Provides hands‑on operational support for Microsoft 365 services, Azure resources, Windows Server environments, and collaboration technologies to ensure reliable daily operations.
• Performs and supports identity and access operations across Active Directory and Entra ID, including user, group, authentication, application access, and endpoint onboarding support.
• Supports operational security controls and assists with vulnerability identification, remediation efforts, audits, and compliance activities to reduce risk and maintain system integrity.

What You'll Need For Success

• Associate’s degree in information technology, computer science, or a related field preferred. Relevant certifications (CompTIA A+, ITIL Foundation, Microsoft 365 Certified) are a plus.
• 1‑2 years of experience supporting the Windows operating system, Microsoft 365 products (Exchange, OneDrive, Teams, Intune, SharePoint, etc.), as well as Active Directory/Intune policy implementation and troubleshooting.
• Working knowledge and understanding of Active Directory, Entra ID, M365 security, and compliance‑related technologies (including retention policies).

What You'll Get In Return

• Generous pay and bonus program(s)
• Low‑cost Medical, Dental, and Vision insurance
• Retirement plan with employer matching contributions
• Attractive vacation programs
• Inclusive Group Life insurance
• Supportive Employee Assistance Program (EAP) that allows for covered behavioral health visits
• Rewarding employee referral program
• Valuable employee training program(s)