Support Technician L2

MSP Corp; Richmond; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Dynamic work environment

Growth and training opportunities

Job summary

MSP Corp is seeking a Support Technician L2 to resolve complex IT issues for multiple clients. This role includes on-site work with an after-hours on-call rotation and collaboration with Level 1 and Level 3 teams to keep IT operations running smoothly.

The ideal candidate has 2–3 years MSP experience, strong hardware and networking skills, CCNA and Azure/Intune proficiency, and a client-focused attitude with excellent troubleshooting and communication abilities.

Qualifications

• 2–3 years in an MSP environment.
• Strong knowledge of hardware, OS, and networking fundamentals.
• CCNA or equivalent network certification.
• Experience with server administration and virtualization.
• MD-102 or equivalent endpoint management experience.
• AZ-104 or equivalent Microsoft Azure administration experience.

Responsibilities

• Provide Level 2 technical support to multiple clients for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve issues related to operating systems (Windows, iOS/MacOS).
• Support and maintain server hardware and operating systems (Windows Server, Linux).
• Manage and troubleshoot networking issues (LAN/WAN, TCP/IP, DNS, DHCP).
• Troubleshoot issues with virtualization technologies (VMware, Hyper‑V) and MS Azure cloud infrastructures.
• Handle ticketing system workflows, ensuring timely resolution and documentation.
• Deliver exceptional customer service to internal and external clients.
• Collaborate with Level 1 and Level 3 teams to manage escalations and resolve complex issues.
• Visit client sites to troubleshoot issues and help with escalations.

Skills

MSP experience

Networking fundamentals

IT security best practices

Excellent troubleshooting

Customer service

Problem solving

Tools

ConnectWise

VMware

Hyper-V

Windows Server

Linux

Azure

Intune

M365

DNS/DHCP

Job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.

As we continue to grow, we are looking for a Support Technician L2 to join our team.

About the Role

As a Support Technician L2, You will be responsible for resolving complex technical issues, supporting end-users and systems, and collaborating with other teams to ensure seamless IT operations. This role includes an after-hours on-call support shift rotation, which may include occasional planned and emergency after-hours support. This role is ideal for someone with a strong foundation in IT infrastructure, excellent troubleshooting skills, and a passion for delivering high-quality support.

Schedule

Monday to Friday, 40 hours per week, 8:00 a.m. – 5:00 p.m.

Work Mode

Onsite

What You Will Do

• Provide Level 2 technical support to multiple clients for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve issues related to operating systems (Windows, iOS/MacOS).
• Support and maintain server hardware and operating systems (Windows Server, Linux).
• Manage and troubleshoot networking issues (LAN/WAN, Wired/Wireless, TCP/IP, DNS, DHCP).
• Troubleshoot issues with virtualization technologies (VMware, Hyper‑V) and MS Azure cloud Infrastructures.
• Handle ticketing system workflows, ensuring timely resolution and documentation.
• Deliver exceptional customer service to internal and external clients.
• Collaborate with Level 1 and Level 3 teams to manage escalations and resolve complex issues.
• Visit client sites to troubleshoot issues and help with escalations.

What We Are Looking For

• Minimum of 2-3 years working for/within an MSP.
• Strong knowledge of computer hardware, operating systems, and networking fundamentals.
• Strong sense of IT security and best practices.
• CCNA certification or equivalent experience in Network Infrastructure.
• Experience with server administration and virtualization platforms.
• Microsoft 365 Administration (M365 Licensing, Exchange Online, Entra ID/Identity, Intune, Security Center, Teams, SharePoint).
• MD-102 certification or equivalent experience in endpoint management using Intune.
• AZ-104 certification or equivalent Microsoft Azure administration experience.
• Excellent troubleshooting and analytical skills.
• Strong communication and customer service abilities.
• Able to work independently in a fast-paced environment.
• High level of professionalism and a growth mindset.
• Proficiency in RMM and ticketing systems (ConnectWise).
• Vehicle & valid driver's license

Why Work at MSP Corp

• Benefits package.
• Dynamic work environment.
• Opportunities for growth and training.

Diversity, Equity, and Inclusion

At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of diverse backgrounds and perspectives and ensure a fair and inclusive recruitment process.

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.