IT Specialist L3

MSP Corp; Montreal (administrative region); Hybrid; CAD 65,000 - 90,000; Full time

Job summary

MSP Corp is seeking an IT Specialist L3 (Implementation Specialist) to provide remote and on-site support for clients, focusing on hardware, software and network systems. The role includes system upgrades, migrations and patch management, with strong emphasis on virtualization (VMware/Hyper-V) and cloud projects (Azure, Intune, Autopilot).

The ideal candidate will have 4–7 years in IT support, a DEC in a related field, and excellent communication skills in French and English.

Qualifications

• 4–7 years of relevant IT support experience or similar.
• DEC in Computer Science, Information Technology, or equivalent.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, Teams).
• Solid understanding of computer hardware, peripherals and related equipment.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and interpersonal skills; able to work independently or in a team.
• Bilingual proficiency in French and English (written and spoken).

Responsibilities

• Provide remote and on-site IT support to clients and manage hardware, software and networks.
• Create and maintain documentation related to system configurations and implementations.
• Participate in system upgrades, migrations and patch management.
• Work with virtualization technologies such as VMware and Hyper-V.
• Handle TCP/IP, DNS, DHCP and VPN network administration.
• Manage network infrastructure including switches, routers and firewalls.
• Assist with Azure and M365 projects (Intune, Autopilot, migration to cloud).
• Collaborate with internal teams and project managers to meet requirements.
• Stay up to date with emerging technologies and best practices.

Skills

VMware

Hyper-V

Microsoft Office

Network troubleshooting

Education

DEC in Computer Science or IT

Tools

VMware

Hyper-V

Microsoft Office

Job description

Ready to take your career to the next level? Invest in yourself!MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.

As we continue to grow, we are looking for an IT Specialist L3 ( Implementation Specialist)to join the MSP Corp. East team.

About the Role

AsIT Specialist L3 ( Implementation Specialist) youwill be responsible for providing remote and on-site support to clients, managing their hardware, software, and network systems, and ensuring optimal system availability and reliability. The ideal candidate will have a proven track record of successful MSP system administration and project delivery in a fast-paced environment and be able to work independently and as part of a team.

• Schedule: Monday to Friday, 40 hours per week, 9:00 a.m. – 5:00 p.m.
• Work Mode: Hybrid

What you will do

• Create and maintain documentation related to system configuration, administration, and project related implementations.
• Participate in system upgrades, migrations and patch management.
• Proficiency in virtualization technologies such as VMware and/or Hyper-V.
• Experience with network administration, including TCP/IP, DNS, DHCP and VPN.
• Knowledge of network infrastructure, including switches, routers, and firewalls
• Experience with cloud computing technologies such as Azure and M365 solutions in order to assist or carry out projects like the following:
  • Implementation of Autopilot (hybrid/cloud joined)
  • Implementation of Intune policies ensuring proper configuration of devices and/or users
  • Application packaging for Intune
  • Migration of environments from on-prem to cloud in planned and staged manner.
  • Windows 365 / AVD deployments
  • File migration to SharePoint or Azure file share.
• Certifications in relevant technologies are a plus.
• Collaboration with internal teams and project managers to understand project requirements and objectives to deliver the desired satisfactory customer experience.
• Stay up to date with emerging technologies and industry best practices.

What you will need

• Minimum of 4–7 years of relevant experience in IT support or a related field
• DEC in Computer Science, Information Technology, or a related discipline, or an equivalent combination of education and practical experience
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Microsoft Teams
• Solid understanding of computer hardware, peripherals, and related equipment
• Strong problem-solving and troubleshooting abilities
• Excellent communication and interpersonal skills
• Ability to work both independently and collaboratively within a team environment
• Bilingual proficiency in French and English (written and spoken).

Diversity, Equity, Inclusion, and Accessibility Statement

At MSP Corp, we believe that diversity, equity, inclusion, and accessibility are essential to fostering a healthy and innovative workplace. We are committed to creating an environment where everyone—regardless of age, gender, ethnic background, sexual orientation, abilities, or any other characteristic—feels valued and respected.

We welcome applications from individuals with diverse backgrounds and perspectives and are dedicated to maintaining a fair and inclusive recruitment process.

We thank all applicants for their interest in this opportunity. Only candidates whose profiles closely match the position requirements will be contacted.