IT Support Analyst Student

BURNCO Rock Products Ltd; Calgary; Hybrid; CAD 134,000 - 223,000; Full time

Job summary

BURNCO Rock Products Ltd. in Calgary is seeking an IT Support Student for a 4-month term beginning May 2027. You will provide both onsite and remote IT support to staff, helping with hardware, software, networking, and end-user issues.

The role requires current studies in CS/IT, strong problem-solving, and good communication. You will work 40 hours/week, with potential after-hours support and occasional travel to sites.

Qualifications

• Currently pursuing post-secondary education in Computer Science, IT, or related field.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Comfortable working independently and in a team environment.
• Familiarity with Microsoft 365, Windows OS, and mobile platforms (iOS / Android).
• Exposure to Active Directory, Citrix, and basic networking concepts would be an asset.
• Knowledge of or willingness to learn ServiceNow platform.
• Willingness to travel to industrial sites and lift moderately heavy equipment.

Responsibilities

• Provide responsive onsite and remote IT support to end-users (hardware, software, mobile, peripherals, VOIP)
• Troubleshoot technical issues and ensure high levels of customer satisfaction
• Support day-to-day operations of IT systems and services
• Assist with onboarding / offboarding processes including user setup and deprovisioning
• Perform routine maintenance and inventory management across multiple sites
• Maintain and update the IT knowledge base and documentation
• Support and maintain IT assets, including desktops, laptops, printers, mobile devices, etc.
• Create and manage user accounts in Active Directory and Office 365
• Work with ServiceNow to manage incidents, requests, and change tracking
• Collaborate with second and third-tier teams for escalations and project work
• Participate in equipment setup, configuration, and vendor coordination
• Travel to BURNCO sites to support as needed
• Maintain clean and organized server and equipment rooms
• Support emergency response efforts, including after-hours when required
• Carry out additional duties as directed by the IT team

Skills

IT support

Customer service

Windows OS

Microsoft 365

Mobile devices

Troubleshooting

Education

Post-secondary education in CS/IT

Tools

Active Directory

Office 365

ServiceNow

Citrix

Job description

Are you a current student pursuing Computer Science or Information Technology? Do you enjoy tackling technical challenges and assisting others with their tech needs? We are #hiring an IT Support Student for a 4-month work term commencing May 2027, based out of our Calgary head office. If you’re a proactive, service-oriented individual with a strong interest in hardware, software, networking, and end-user support, we want to hear from you!

You will provide both onsite and remote technical support to BURNCO staff, acting as a key contact for troubleshooting, IT maintenance, and supporting broader technology initiatives. This role is ideal for someone passionate about IT operations, eager to build hands-on skills, and excited to work within a collaborative environment.

What You Will Be Doing

• Provide responsive onsite and remote IT support to end-users (hardware, software, mobile, peripherals, VOIP)
• Troubleshoot technical issues and ensure high levels of customer satisfaction
• Support day-to-day operations of IT systems and services
• Assist with onboarding / offboarding processes including user set up and deprovisioning
• Perform routine maintenance and inventory management across multiple sites
• Maintain and update the IT knowledge base and documentation
• Support and maintain IT assets, including desktops, laptops, printers, mobile devices, etc.
• Create and manage user accounts in Active Directory and Office 365
• Work with ServiceNow to manage incidents, requests, and change tracking
• Collaborate with second and third-tier teams for escalations and project work
• Participate in equipment setup, configuration, and vendor coordination
• Travel to BURNCO sites to support as needed
• Maintain clean and organized server and equipment rooms
• Support emergency response efforts, including after-hours when required
• Carry out additional duties as directed by the IT team

What We Would Like From You

• Currently pursuing post-secondary education in Computer Science, IT, or a related field
• Strong analytical, troubleshooting, and problem-solving abilities
• Excellent communication and interpersonal skills
• Comfortable working independently and in a team environment
• Familiarity with Microsoft 365, Windows OS, and mobile platforms (iOS / Android)
• Exposure to Active Directory, Citrix, and basic networking concepts would be considered an asset
• Knowledge of or willingness to learn ServiceNow platform
• A self-motivated attitude with a strong customer service mindset
• Willingness to travel to industrial work sites and lift moderately heavy equipment
• Passionate about learning and applying IT best practices in a professional setting

Location and other key details:

• This is a 4-month temporary position commencing May 2027, based out of our Calgary head office: 5055 11th St NE, Calgary, Alberta
• The hours of work will be Monday to Friday, 40 hours per week; on call availability may be required
• Occasional travel to multiple BURNCO sites is expected; candidates must be comfortable working in an industrial environment where PPE (Personal Protective Equipment) is required
• Manual dexterity is essential for operating computer equipment, tools, and related components
• Must be capable of lifting and transporting moderately heavy items such as desktop computers, switches, UPS units, and other peripherals

Why BURNCO?

• Be part of a supportive, high-performing team that values your growth and success
• Gain hands-on experience with opportunities for learning and development
• Enjoy competitive compensation
• Experience our inclusive, collaborative, and safety-focused culture