IT Support Analyst Student

BURNCO Rock Products Inc.; Calgary; Hybrid; CAD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

4-month term

Calgary HQ

On-site & remote

Job summary

BURNCO Rock Products Inc. is seeking an IT Support Student to provide onsite and remote end-user support from our Calgary head office. You will troubleshoot hardware, software, and network issues, assist with onboarding, and help maintain IT systems across multiple sites.

The role is a 4-month term starting May 2027, requiring strong customer service and teamwork. You will gain hands-on experience with ServiceNow, Active Directory, Office 365, and Windows platforms, in a collaborative,

Qualifications

• Currently pursuing post-secondary education in Computer Science, IT, or a related field.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Comfortable working independently and in a team environment.
• Familiarity with Microsoft 365, Windows OS, and mobile platforms (iOS/Android).
• Exposure to Active Directory, Citrix, and basic networking concepts would be considered an asset.
• Knowledge of or willingness to learn ServiceNow platform.
• Willingness to travel to industrial work sites and lift moderately heavy equipment.

Responsibilities

• Provide responsive onsite and remote IT support to end-users (hardware, software, mobile, peripherals, VOIP)
• Troubleshoot technical issues and ensure high levels of customer satisfaction
• Support day-to-day operations of IT systems and services
• Assist with onboarding / offboarding processes including user set up and deprovisioning
• Perform routine maintenance and inventory management across multiple sites
• Maintain and update the IT knowledge base and documentation
• Support and maintain IT assets, including desktops, laptops, printers, mobile devices, etc.
• Create and manage user accounts in Active Directory and Office 365
• Work with ServiceNow to manage incidents, requests, and change tracking
• Collaborate with second and third-tier teams for escalations and project work
• Participate in equipment setup, configuration, and vendor coordination
• Travel to BURNCO sites to support as needed
• Maintain clean and organized server and equipment rooms
• Support emergency response efforts, including after-hours when required
• Carry out additional duties as directed by the IT team

Skills

Customer service

Communication

Teamwork

Problem solving

Education

Pursuing CS/IT

Tools

Active Directory

Office 365

Windows OS

ServiceNow

Job description

Are you a current student pursuing Computer Science or Information Technology? Do you enjoy tackling technical challenges and assisting others with their tech needs? We are #hiring an IT Support Student for a 4-month work term commencing May 2027, based out of our Calgary head office. If you’re a proactive, service-oriented individual with a strong interest in hardware, software, networking, and end-user support, we want to hear from you!

You will provide both onsite and remote technical support to BURNCO staff, acting as a key contact for troubleshooting, IT maintenance, and supporting broader technology initiatives. This role is ideal for someone passionate about IT operations, eager to build hands‑on skills, and excited to work within a collaborative environment.

What you will be doing

• Provide responsive onsite and remote IT support to end‑users (hardware, software, mobile, peripherals, VOIP)
• Troubleshoot technical issues and ensure high levels of customer satisfaction
• Support day‑to‑day operations of IT systems and services
• Assist with onboarding / offboarding processes including user set up and deprovisioning
• Perform routine maintenance and inventory management across multiple sites
• Maintain and update the IT knowledge base and documentation
• Support and maintain IT assets, including desktops, laptops, printers, mobile devices, etc.
• Create and manage user accounts in Active Directory and Office 365
• Work with ServiceNow to manage incidents, requests, and change tracking
• Collaborate with second and third‑tier teams for escalations and project work
• Participate in equipment setup, configuration, and vendor coordination
• Travel to BURNCO sites to support as needed
• Maintain clean and organized server and equipment rooms
• Support emergency response efforts, including after‑hours when required
• Carry out additional duties as directed by the IT team

What we would like from you

• Currently pursuing post‑secondary education in Computer Science, IT, or a related field
• Strong analytical, troubleshooting, and problem‑solving abilities
• Excellent communication and interpersonal skills
• Comfortable working independently and in a team environment
• Familiarity with Microsoft 365, Windows OS, and mobile platforms (iOS / Android)
• Exposure to Active Directory, Citrix, and basic networking concepts would be considered an asset
• Knowledge of or willingness to learn ServiceNow platform
• A self‑motivated attitude with a strong customer service mindset
• Willingness to travel to industrial work sites and lift moderately heavy equipment
• Passionate about learning and applying IT best practices in a professional setting

Location and other key details:

• This is a 4‑month temporary position commencing May 2027, based out of our Calgary head office: 5055 11th St NE, Calgary, Alberta
• The hours of work will be Monday to Friday, 40 hours per week; on call availability may be required
• Occasional travelto multiple BURNCO sites is expected; candidates must be comfortable working in anindustrial environmentwherePPE (Personal Protective Equipment)is required
• Manual dexterityis essential for operating computer equipment, tools, and related components
• Must be capable of lifting and transporting moderately heavy items such as desktop computers, switches, UPS units, and other peripherals

Why BURNCO?

• Be part of a supportive, high‑performing team that values your growth and success
• Gain hands‑on experience with opportunities for learning and development
• Experience our inclusive, collaborative, and safety‑focused culture