IT Support Student — Onsite/Remote in Calgary (4 Months)

BURNCO Rock Products Ltd; Calgary; Hybrid; CAD 134,000 - 223,000; Full time

Job summary

BURNCO Rock Products Ltd. in Calgary is seeking an IT Support Student for a 4-month term beginning May 2027. You will provide both onsite and remote IT support to staff, helping with hardware, software, networking, and end-user issues.

The role requires current studies in CS/IT, strong problem-solving, and good communication. You will work 40 hours/week, with potential after-hours support and occasional travel to sites.

Qualifications

• Currently pursuing post-secondary education in Computer Science, IT, or related field.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Comfortable working independently and in a team environment.
• Familiarity with Microsoft 365, Windows OS, and mobile platforms (iOS / Android).
• Exposure to Active Directory, Citrix, and basic networking concepts would be an asset.
• Knowledge of or willingness to learn ServiceNow platform.
• Willingness to travel to industrial sites and lift moderately heavy equipment.

Responsibilities

• Provide responsive onsite and remote IT support to end-users (hardware, software, mobile, peripherals, VOIP)
• Troubleshoot technical issues and ensure high levels of customer satisfaction
• Support day-to-day operations of IT systems and services
• Assist with onboarding / offboarding processes including user setup and deprovisioning
• Perform routine maintenance and inventory management across multiple sites
• Maintain and update the IT knowledge base and documentation
• Support and maintain IT assets, including desktops, laptops, printers, mobile devices, etc.
• Create and manage user accounts in Active Directory and Office 365
• Work with ServiceNow to manage incidents, requests, and change tracking
• Collaborate with second and third-tier teams for escalations and project work
• Participate in equipment setup, configuration, and vendor coordination
• Travel to BURNCO sites to support as needed
• Maintain clean and organized server and equipment rooms
• Support emergency response efforts, including after-hours when required
• Carry out additional duties as directed by the IT team

Skills

IT support

Customer service

Windows OS

Microsoft 365

Mobile devices

Troubleshooting

Education

Post-secondary education in CS/IT

Tools

Active Directory

Office 365

ServiceNow

Citrix

Job description

BURNCO Rock Products Ltd. in Calgary is seeking an IT Support Student for a 4-month term beginning May 2027. You will provide both onsite and remote IT support to staff, helping with hardware, software, networking, and end-user issues.

The role requires current studies in CS/IT, strong problem-solving, and good communication. You will work 40 hours/week, with potential after-hours support and occasional travel to sites.