Deskside Support Student

Canadian Natural; Calgary; On-site; CAD 25,000 - 33,000; Part time

Benefits offered by this job

Competitive salary

Relocation assistance under StudentRel

Volunteer opportunities

Christmas week PTO

Summer Fridays

Intern Social Committee

Job summary

Canadian Natural invites a student in Information Systems to join the Head Office in Calgary for a 12-month IS internship. The role covers incident support, collaboration with IS teams, and project assistance, with hands-on AV/room support and printer management.

You will gain experience across Windows 11 environments, Citrix access, Office 365, and knowledge-base contributions while developing customer-focused skills in a dynamic energy industry setting.

Qualifications

• Currently enrolled in year 2–4 of an Information Systems diploma/degree.
• Experience with Windows 11 OS, Office 365, Citrix XenApp/XenDesktop, printers/scanners/laptops, and Remedy or similar ticketing systems.

Responsibilities

• Incident & Application Support: diagnose and resolve issues with strong analytical skills.
• Customer & IS Team Engagement: communicate effectively, collaborate, and build relationships, with some in-person and remote work.
• Project Support: exposure to IS projects, including testing, documentation, or deployment tasks.
• Meeting Room & Specialized Room Support: hands-on AV and conferencing tech support and energy sector tools.
• Knowledge Base Contribution: document processes and contribute to continuous improvement.
• Mobile Device Support: support Android and iPhone devices, potential MDM tools.
• Printer Fleet Management: manage drivers/firmware and asset tracking.

Skills

Windows 11

Citrix XenApp/XenDesktop

Printers/Scanners/Laptops

Office 365

Web Applications

Remedy ticketing

Education

Information Systems diploma/degree (year 2–4)

Tools

Power BI

Visio

Oracle

SQL Developer/TOAD

Windows Server

Printers certificates

Job description

The Opportunity:

Are you a student looking for an exciting opportunity that is full of meaningful, diverse, and ambitious assignments? Join Canadian Natural, where we strive to provide opportunities based on your abilities, helping you to contribute in a meaningful way and apply your academic experience to challenging and rewarding projects!

Build on your classroom knowledge through working with and learning from experienced industry professionals at one of Canada’s largest independent oil and gas producers. Working at the head offices of a world-class company will offer you countless opportunities to advance your career in an atmosphere where teamwork, innovation and your expertise are valued. Join a company culture that fosters a fun working environment, developing meaningful relationships, and doing it right!

• Job location: Calgary, AB – Head Office
• Shift schedule: 5 days on, 2 days off, 8 hours/day (Monday – Friday) for full-time schedule
• Term length: 12 months
• Term start: January 2027
• Term type: Part-time & Full-time
  • January – April: Part-time
  • May – August: Full-time
  • September – December: Part-time (Part-time being a maximum of 20 hours per week.)
• Safety sensitive position:No

Key Accountabilities:

• Incident & Application Support
  • Diagnosing and resolving issues
  • Requires strong problem-solving and analytical skills
• Customer & IS Team Engagement
  • Emphasizes soft skills: communication, collaboration, and relationship-building
  • Likely involves both in-person and remote interactions
• Project Support
  • Exposure to IS projects implies opportunities for growth and learning
  • Could involve testing, documentation, or deployment tasks
  • Meeting Room & Specialized Room Support
    • Hands-on AV and conferencing tech support
    • Geoscience room support suggests industry-specific tools (e.g., energy, mining)
  • Knowledge Base Contribution
    • Strong writing/documentation skills are valued
    • Encourages knowledge sharing and continuous improvement
  • Mobile Device Support
    • Android and iPhone troubleshooting
    • Likely includes MDM (Mobile Device Management) tools
  • Printer Fleet Management
    • Technical and logistical responsibilities
    • Includes driver/firmware updates and asset tracking

  What You Bring to the Role:

  • Currently enrolled your 2nd, 3rd, or 4th year of an Information Systems diploma/degree
  • IT Tools & Technologies experience with the following areas:
    • Hands‑on experience with, and an understanding of, the Windows 11 operating systems including: file systems, permissions, services and registry structures
    • Remote Access: Citrix XenApp/XenDesktop
    • Hardware: Printers, scanners, laptops
    • Office 365: Outlook, Excel, Word, PowerPoint
    • Web and remotely delivered applications
    • Ticketing Systems: Remedy or similar
  • Additional IT Tools & Technologies considered an asset:
    • Application architectures such as standalone and client‑server
    • Networks and database systems including Oracle and Microsoft SQL
    • Power BI, Visio, Oracle, SQL Developer or TOAD
    • Digital certificates for printers
    • Windows Server

  What We Offer:

  • Competitive salary
  • Paid time off during Christmas week and summer Fridays in July and August
  • Multiple volunteer opportunities within the community
  • Students may be eligible for relocation assistance pursuant to Canadian Natural’s Student Relocation Policy (Students will be responsible for finding their own accommodations during the work term)
  • Opportunities to partake in initiatives such as the Intern Social Committee

  All candidates applying to Canadian Natural must have legal authorization to work in Canada with no restrictions.

  Check out our COMPENSATION & BENEFITS overview to learn more about we have to offer!