IT Sourcing Manager

Manulife/John Hancock; Toronto; Hybrid; CAD 93,000 - 143,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Mental health benefits

Vision benefits

Disability insurance

Life and AD&D insurance

Pension plan

Paid time off

Job summary

Manulife/John Hancock in Toronto is seeking a senior IT sourcing and contracting professional to lead end-to-end IT/software deals, including SaaS and technology services, while partnering with Legal, Risk, and Finance to secure favorable commercial terms.

The role emphasizes cross-functional collaboration, renewals planning, data-driven benchmarking, and the development of executive-ready insights to improve cycle times and decision quality in a hybrid environment.

Qualifications

• 6+ years of progressive experience in IT/software sourcing, procurement, vendor management, and/or consulting with direct responsibility for negotiations and contracting.
• Strong commercial and analytical skills (baseline and market analysis; building negotiation strategy and options).
• Strong written/verbal communication skills and ability to produce executive-ready materials.
• Working knowledge of procurement tools and workflows (intake-to-contract and contract lifecycle processes).
• Advanced MS Excel / PowerPoint; familiarity with Power BI is a plus.

Responsibilities

• Lead IT/Software sourcing and contracting.
• Collaborate and lead cross-functional teams to execute sourcing projects and contracting for IT/Software (incl. SaaS).
• Plan and execute renewals/amendments, track expirations, and develop renewal workplans.
• Develop PxQ baselines and contract analysis; determine sourcing strategy; lead negotiations and vendor selection.
• Influence business requirements to evaluate suppliers and enable timely decisions.
• Read, understand, and negotiate commercial terms; coordinate with Legal/Risk/Finance to close gaps and finalize documents.
• Ensure deals progress through Ivalua intake-to-contract workflow with required SMEs.
• Maintain clean deal documentation and CLM workflow (Sirion where applicable).
• Manage relationships with business partners to maintain momentum and approvals.
• Support governance inputs for technology purchases to enable internal approvals.
• Conduct benchmarking and opportunity assessments to strengthen sourcing strategies and negotiation positions.
• Define and track KPIs and develop dashboards; create exec-ready presentations.
• Contribute to AI-enabled procurement improvements through requirements, pilots, and adoption.

Skills

Sourcing & contracts

Negotiation

Cross-functional leadership

Analytical thinking

Advanced Excel

PowerPoint

Education

Post-secondary degree or related field

Tools

Power BI

Sirion CLM

Job description

This role is responsible for executing IT and Software sourcing and contracting initiatives end-to-end - from intake and strategy through negotiations, award, and contract execution - while partnering with Technology stakeholders, Legal, Risk, and Finance to deliver strong commercial outcomes and manage risk. In addition, this role contributes to continuous improvement across the Technology sourcing portfolio by providing benchmarking, analytics, and executive-ready materials that improve decision quality, cycle time, and consistency.

Primary Responsibilities (Sourcing & Deals - core focus)

• Lead IT/Software sourcing and contracting
• Collaborate and lead cross-functional teams to execute low-to-medium value/complexity sourcing projects and contracting efforts for IT and Software (including SaaS and technology services as applicable).
• Plan and execute renewals/amendments, including tracking key expirations and developing renewal workplans with stakeholders.
• Develop PxQ baselines and contract analysis, determine sourcing strategy (competitive vs. single source), lead negotiations, and drive supplier selection recommendations.
• Influence and shape business requirements needed to evaluate suppliers and enable timely, unified decisions.
• Read, understand, and negotiate commercial terms in current contracts and proposals; coordinate with Legal/Risk/Finance SMEs to close key gaps and finalize contract documents.
• Ensure initiatives are logged and progressed through Ivalua intake-to-contract workflow; coordinate required SMEs (e.g., VGM/VISM/Legal) to support risk and contracting steps.
• Maintain clean deal documentation and workflow progression through procurement systems and CLM processes (including contract review/redlining practices in Sirion where applicable).
• Manage relationships with key business partners and project owners to maintain momentum, surface blockers early, and ensure alignment on tradeoffs and approvals.
• Support required governance inputs for technology purchases (e.g., architectural reviews/ARB thresholds and required pre-requisites where applicable) to ensure the deal can proceed through internal approvals and onboarding.
• Conduct benchmarking and opportunity assessments to strengthen sourcing strategies and negotiation positions (e.g., rate/price benchmarking, deal structure options, value levers). Provide business intelligence and insights to improve data-driven sourcing decisions and portfolio prioritization.
• Define and track key performance metrics (pipeline, cycle time, sourcing outcomes) and develop dashboards or reporting views to support tower priorities. Create executive-ready presentations that synthesize deal status, risks, tradeoffs, and opportunities for improvement.
• Contribute to AI-enabled procurement improvements that directly support sourcing execution - e.g., AI-assisted contract review/redlining, faster RFx drafting, improved spend/market intelligence, and workflow efficiency - by helping shape requirements, pilots, and adoption.

Required Qualifications

• 6+ years of progressive experience in IT/software sourcing, procurement, vendor management, and/or consulting with direct responsibility for negotiations and contracting. Demonstrated ability to lead cross-functional sourcing initiatives and influence stakeholders without direct authority.
• Strong commercial and analytical skills (baseline and market analysis; building negotiation strategy and options).
• Strong written/verbal communication skills and ability to produce executive-ready materials.
• Working knowledge of procurement tools and workflows (intake-to-contract and contract lifecycle processes).
• Advanced MS Excel / PowerPoint skills; familiarity with Power BI or similar analytics tools is an asset.

Preferred Qualifications

• Prior experience in sourcing, strategy/management, consulting (or equivalent internal consulting/PMO experience).
• Experience supporting AI-related procurement work (e.g., AI tooling evaluations, AI contract addenda workflows, AI-assisted sourcing enablement).
• Experience sourcing and negotiating AI, machine learning, and generative AI solutions, including software, platforms, data services, and related professional services, is considered an asset.
• Post-secondary degree in Business, Supply Chain, Finance, IT, or a related field or equivalent experience.

When You Join Our Team

We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Salary & Location

Refered Salary Location Toronto, Ontario

Working Arrangement Hybrid

Salary range is expected to be between $92,900.00 CAD - $142,900.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

Mission & Values

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. We're Manulife. And we're on a mission to make decisions easier and lives better. Better is what drives us. It's what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It's the reason we're dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you'll be empowered to learn and grow your career. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you'll help shape the future you want to see – and discover that better can take you anywhere you want to go.

Awards & Recognition

We're proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner, Manulife Named one of Forbes World’s Best Employers 2025, Financial Times World’s Best Employers Asia-Pacific 2026, We've been recognized as one of Canada’s Top 100 Employers 2026, #1 Life Insurer for AI Maturity by Evident 2026.