Senior Business Analyst

Manulife/John Hancock; Toronto; Hybrid; CAD 74,000 - 123,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Flexible work policies

Professional development

Leadership opportunities

Job summary

Manulife/John Hancock is seeking a Senior Business Systems Analyst to drive process re-engineering, automation, and data transformation in collaboration with Global Treasury Cash Operations and technology teams.

The role emphasizes delivering tech-enabled solutions, leading testing, and proactively pursuing automation opportunities using Gen AI and low-code tools while maintaining high-quality documentation and stakeholder communication.

Qualifications

• 5+ years in leadership role supporting business systems analysis, with process re-engineering and automation.
• Experience working with technology teams to develop system solutions.
• Exposure to Gen AI and Agentic AI based solutions.
• Proficiency with citizen developer tools like Power Apps, Power BI, or Alteryx.

Responsibilities

• Provide BSA function by partnering with Global Treasury Cash Operations and tech teams to support process re-engineering, automation and data transformation.
• Define and refine business requirements and technical specs for tech-enabled solutions.
• Explain technical specifications to teams to align with business needs.
• Identify and execute automation opportunities using Gen AI, Agentic AI and low-code tools.
• Act as SME/consultant to Treasury Operations and BU teams to address business issues.
• Report project status and critical issues to management.
• Create and maintain project documentation (functional/technical design).
• Lead testing with test plans and matrices; perform functional and system integration testing.
• Project manage small/medium initiatives per PM methodologies.
• Support ad-hoc analyses for production problems; develop timely solutions.
• Maintain and enhance existing production tools/processes.
• Interact professionally with clients and business areas to deliver high-quality service.

Skills

Leadership

Gen AI

Agentic AI

Low-code tools

Tools

Power Apps

Power BI

Alteryx

Job description

Position Responsibilities

Provide Business Systems Analysis function by working closely with Global Treasury Cash Operations and technology teams to support process re-engineering, automation, data transformation, system enhancements, configuration, testing, implementation, and production support. Define and refine business requirements and technical specifications to deliver effective technology-enabled solutions that meet business needs. Closely work with the technology teams to explain and clarify the technical specifications and rationale to help create solutions that would meet business needs. Proactively identify, plan and execute automation opportunities leveraging Gen AI, Agentic AI and other low code tools (Power platform, Alteryx etc.) Act as SME and Consultant to Treasury Operations and BU teams to identify opportunities to address business issues and alignment with Treasury strategies Communicate effectively to all levels of the management to report project status and critical issues requiring their attention Create and maintain thorough and accurate project documentation (including functional and technical design specifications) according to the project management methodologies Lead testing by preparing required test plans/matrices and executing functional and system integration testing of the application Project manage small to medium initiatives (as required) according to the established project management methodologies Support ad-hoc analysis to identify root cause of production problems and develop timely solutions Steady state maintenance and enhancement of existing production tools / processes Interact professionally with clients and business areas to provide a high quality of service.

Required Qualifications

Minimum 5 years of professional experience in leadership role supporting business systems analysis function involving process re-engineering, transformation, and automation Hands-on experience working with technology teams for developing system solutions Exposure to and/or working knowledge of Gen AI and Agentic AI based solutions Experience with citizen developer tools like Power Apps, Power BI, or Alteryx Sound exposure to working with EDL and creating reporting dashboards Capability to independently learn new systems / technology Exceptional analytical, diagnostic, and problem-solving skills Able to translate issues and problems into effective business solutions Ability to lead in a dynamic, fast-changing environment Aptitude to work under tight deadlines, handle multiple tasks and manage ambiguity Strong organizational skills (ability to prioritize and work on multiple tasks with competing priorities) Comfortable analyzing and organizing large volumes of data.

What can we offer you?

A competitive salary and benefits packages. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. A focus on growing your career path with us. Flexible work policies and strong work-life balance. Professional development and leadership opportunities. The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment.

Accommodation Policy

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Salary and Location

Referenced Salary Location CAN, Ontario, Toronto, 200 Bloor Street East Working Arrangement Hybrid Salary range is expected to be between $73,725.00 CAD - $122,875.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Employee Benefits

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026 Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.