Quality Engineer Lead

Manulife/John Hancock; Southwestern Ontario; Hybrid; CAD 113,000 - 163,000; Full time

Benefits offered by this job

Health & dental benefits

Retirement savings plans

Paid time off

Job summary

Manulife Bank Technology Team is seeking a Quality Engineer Lead to shape quality engineering across our platforms. You will lead automated testing design, scale testing solutions, and embed quality-first practices throughout the SDLC, partnering with engineering and product teams to deliver reliable, high-performing systems.

This role offers exposure to cloud technologies and AI-enabled testing approaches, with opportunities to influence quality as a shared organizational responsibility and to

Qualifications

• Hands-on quality engineering with a focus on test automation.
• Ability to design test strategies and use quality metrics to inform decisions and improvements.
• Experience testing cloud-based APIs and AI-enabled testing tools.

Responsibilities

• Develop scalable automated test solutions for quality and performance.
• Analyze results, investigate failures, and address risks early.
• Define test strategies for functional, performance, scalability, and reliability requirements.
• Apply AI-enabled test generation for cloud APIs.
• Define, track, and report quality KPIs and dashboards.
• Maintain quality standards and best practices across teams.
• Collaborate with developers, product managers, and analysts to embed quality across the SDLC.
• Conduct code and test reviews to identify risks and opportunities for improvement.
• Support continuous improvement through peer reviews and learning.

Skills

Quality engineering

Test automation

AI-enabled testing

Cloud APIs

Cross-functional collaboration

Tools

Automation frameworks

CI/CD tooling

Job description

Join our Manulife Bank Technology Team!

As a Quality Engineer Lead, you will play a critical role in shaping how quality is engineered across our technology platforms. You will lead the design and scaling of automated testing solutions, embed quality-first practices across the software development lifecycle, and partner closely with engineering and product teams to deliver reliable, high-performing systems. This role offers the opportunity to work with modern cloud technologies, apply AI-enabled testing approaches, and have a visible impact on product quality at scale. You’ll grow your technical and leadership influence while helping elevate quality as a shared organizational responsibility.

Position Responsibilities:

• Quality Engineering & Automation Design, develop, and maintain scalable automated test solutions that improve product quality, reliability, and performance.
• Analyze automation results, investigate failures, and collaborate with teams to resolve quality risks early.
• Develop test strategies and patterns to validate functional, performance, scalability, and reliability requirements.
• Apply modern testing techniques, including AI-enabled test generation for cloud APIs.
• Process, Metrics & Governance Define, track, and report on quality KPIs such as defect trends, defect density, and first-time pass rate.
• Prepare and present quality dashboards, audit findings, and recommendations to stakeholders.
• Establish, maintain, and evolve quality standards, tools, and best practices across teams.
• Capture and implement leading quality engineering practices to drive continuous improvement.
• Collaboration & Leadership Partner closely with developers, product managers, and business analysts to embed quality throughout the SDLC.
• Conduct code and test reviews, proactively identifying risks and improvement opportunities.
• Perform peer reviews of deliverables, supporting a culture of learning, knowledge sharing, and continuous improvement.
• Continuous Learning Stay current with frontend and backend technologies, testing frameworks, and industry trends to support diverse application needs.

Required Qualifications:

• Demonstrated hands-on experience in quality engineering with a strong focus on test automation in modern software environments.
• Proven ability to design test strategies, analyze results, and use quality metrics to inform decisions and improvements.
• Experience testing cloud-based APIs, including exposure to AI-enabled or automated test generation tools.
• Strong collaboration skills with the ability to influence quality practices across cross-functional teams.

Preferred Qualifications:

• Experience leading or influencing quality engineering practices across multiple teams or complex systems.
• This role is a tech lead opportunity- individual contributor, subject-matter expertise in QA.
• Hands-on experience applying AI-driven or advanced automation techniques to API or cloud testing.
• Experience with performance, scalability, and reliability testing in distributed systems.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary

Location: CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement: Hybrid

Salary range is expected to be between $113,000.00 CAD - $163,000.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
• If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.
• We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.
• For more information, please refer to our personal information collection statement.

Our Mission

We're Manulife. And we're on a mission to make decisions easier and lives better. Better is what drives us. It's what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It's the reason we're dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future.

Join us

Joining us means you'll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you'll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World's Best Employers 2025 Financial Times World's Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026