Bilingual IT Service Desk Analyst — Legal Tech Growth

Michael Page; Canada; On-site; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

3 weeks vacation

Discretionary annual bonus

Job summary

A professional services organization in Canada seeks a Bilingual Service Desk Analyst to provide technical support in the legal services industry. Responsibilities include troubleshooting hardware, software, and network issues, and assisting new employees with workstation setup. The ideal candidate will have strong customer service skills and experience using Service Now. This position offers a competitive salary, comprehensive benefits, and career growth opportunities.

Qualifications

• Experience in delivering technical support using Service Now.
• Solid understanding of hardware, software, and network troubleshooting.
• Excellent customer service skills and strong communication abilities.

Responsibilities

• Provide L1 technical support for hardware, software, and network issues.
• Log, track, and resolve support tickets using the internal ticketing system.
• Assist with workstation setup and configuration for new employees.
• Monitor and maintain system performance; address recurring issues.
• Support remote users with VPN and remote desktop access.

Skills

Technical support delivery

Customer service

Communication skills

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Service Now proficiency

Operating systems proficiency

Business applications proficiency

Job description

A professional services organization in Canada seeks a Bilingual Service Desk Analyst to provide technical support in the legal services industry. Responsibilities include troubleshooting hardware, software, and network issues, and assisting new employees with workstation setup. The ideal candidate will have strong customer service skills and experience using Service Now. This position offers a competitive salary, comprehensive benefits, and career growth opportunities.