Bilingual IT Service Desk Analyst — Legal Tech Growth
Michael Page
14 days+
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Benefits offered by this job
Job summary
A professional services organization in Canada seeks a Bilingual Service Desk Analyst to provide technical support in the legal services industry. Responsibilities include troubleshooting hardware, software, and network issues, and assisting new employees with workstation setup. The ideal candidate will have strong customer service skills and experience using Service Now. This position offers a competitive salary, comprehensive benefits, and career growth opportunities.
Qualifications
- Experience in delivering technical support using Service Now.
- Solid understanding of hardware, software, and network troubleshooting.
- Excellent customer service skills and strong communication abilities.
Responsibilities
- Provide L1 technical support for hardware, software, and network issues.
- Log, track, and resolve support tickets using the internal ticketing system.
- Assist with workstation setup and configuration for new employees.
- Monitor and maintain system performance; address recurring issues.
- Support remote users with VPN and remote desktop access.
Skills
Technical support delivery
Customer service
Communication skills
Hardware troubleshooting
Software troubleshooting
Network troubleshooting
Service Now proficiency
Operating systems proficiency
Business applications proficiency
Job description
A professional services organization in Canada seeks a Bilingual Service Desk Analyst to provide technical support in the legal services industry. Responsibilities include troubleshooting hardware, software, and network issues, and assisting new employees with workstation setup. The ideal candidate will have strong customer service skills and experience using Service Now. This position offers a competitive salary, comprehensive benefits, and career growth opportunities.
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