Service Desk Analyst – IT Support & End-User Tech Help

Western Canada Lottery Corporation; Winnipeg; On-site; CAD 42,000 - 66,000; Full time

Job summary

Western Canada Lottery Corporation is seeking a Service Desk Analyst to join our IT Operations team on a 1-year term. The Service Desk is the first point of contact for employees needing help with equipment or application issues, supporting laptops, desktops, peripherals, applications, operating systems, threat protection, and new system builds.

You would provide first level support, collaborate with provincial partners for database reporting and in-house applications, log and manage incidents

Qualifications

• Post-secondary education in information technology or a computer-related field.
• Strong knowledge of desktop applications and operating systems.
• Knowledge of Microsoft products, including M365.
• Understanding of ITIL practices - incident, problem and asset management.
• Excellent customer service and communication skills are required.
• Excellent problem solving and time management abilities.
• Knowledge and experience with Jira and Microsoft Endpoint Management (InTune) would be a plus.

Responsibilities

• Provide first level support to help employees fix PC, application, network and printer issues.
• Collaborate with provincial partners to provide database reporting and in-house developed applications.
• Use IT Service Management tools for logging, escalating, following up on, and closing tickets.
• Perform PC hardware and software deployment, upgrades, and removals.
• Help keep procedures and documentation up to date.
• Other duties as assigned.

Skills

Customer service

Communication skills

Time management

Problem solving

Education

Post-secondary education in Information Technology or computer-related field

Tools

Jira

InTune (Microsoft Endpoint Management)

M365

Job description

Western Canada Lottery Corporation is seeking a Service Desk Analyst to join our IT Operations team on a 1-year term. The Service Desk is the first point of contact for employees needing help with equipment or application issues, supporting laptops, desktops, peripherals, applications, operating systems, threat protection, and new system builds.

You would provide first level support, collaborate with provincial partners for database reporting and in-house applications, log and manage incidents