IT Ops Specialist

Jobtailor

Mississauga

On-site

CAD 110,000 - 140,000

Full time

2 days ago

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Job summary

Jobtailor in Mississauga, Canada seeks a senior network incident manager to provide expert troubleshooting for complex network incidents across global services. You will participate in on-call rotations, lead escalation responses, and drive proactive monitoring and automation to shorten resolution times.

The role requires 10+ years of hands-on experience with wired and wireless networks, expert trace analysis, and strong leadership for queue management and cross-team collaboration.

Qualifications

10+ years of hands-on experience with wired and wireless technologies including routing/switching, firewalls, load balancing, cloud, SD-WAN, QoS, VoIP, DHCP, DNS, monitoring tools and CDN.
Expert-level network trace analysis skills.
Experience supporting a large and complex network environment.
Experience exploring and implementing automation for proactive monitoring and reducing incident resolution time.
Flexibility with on-call duties, rotation, and shift timing.
Deep technical knowledge of network platforms and application-network interactions.
Strong leadership and supervisory/consulting skills for complex incident troubleshooting and queue management.

Responsibilities

Provide senior-level troubleshooting for network incidents.
Participate in an on-call pager rotation.
Resolve critical incidents in a global network environment.
Analyze network traces to identify root causes quickly.
Use automation and advanced tools to resolve incidents efficiently.
Support wired, wireless, cloud, SD-WAN, firewall, load-balancing platforms.
Communicate with senior management and collaborate across teams.
Multitask, prioritize, and address challenges in real time.

Skills

Wired & wireless tech

Routing & Switching

Firewalls

Load Balancing

Cloud

SD-WAN

QoS

VoIP

DHCP

DNS

Education

CCIE

Palo Alto

Tools

Wireshark

ExtraHop

Monitoring Tools

CDN

ACI

DNAC

Job description

Provide senior-level troubleshooting expertise for network incidents and issues
Participate in an on-call pager rotation
Resolve critical and escalated network incidents as part of the L2 Tech Response support team
Keep critical network services operational on a global basis
Analyze network traces to identify root causes quickly
Fix issues and work with other teams to eliminate root causes and prevent future incidents
Manage support queues when needed and direct colleagues toward resolution
Use automation and advanced network management tools to resolve incidents efficiently
Support wired, wireless, cloud, SD-WAN, firewall, load-balancing, and other network platforms
Provide operational support in a large and complex network environment
Conduct proactive monitoring and reduce incident resolution time
Communicate with senior management and collaborate across teams
Multitask, prioritize, and address challenges in real time

Requirements

10+ years of solid hands-on relevant experience with wired and wireless technologies, including routing/switching, firewalls, load balancing, cloud, SD-WAN, QoS, VoIP, optical, DHCP, DNS, monitoring tools, and CDN
Expert-level network trace analysis skills
Experience supporting a large and complex network environment
Experience exploring and implementing automation for proactive monitoring and reducing incident resolution time
Flexibility with on-call duties, rotation, and shift timing
Deep technical knowledge of network platforms and application-network interactions
Knowledge of Cloud, SaaS, ACI, SD-WAN, wired and wireless networking, F5 load balancing, and Palo Alto firewalls
Strong leadership and supervisory/consulting skills for complex incident troubleshooting and queue management
Experience with automation and advanced network management tooling
Strong knowledge of networking technologies including firewalls, load balancers, routing and switching, QoS, VoIP, optical, monitoring tools, DHCP, DNS, CDN, ACI, and DNAC
CCIE, F5, Palo Alto, data-center, and SD-WAN qualifications are a definite plus
Deep Wireshark and ExtraHop analysis skills
Ability to communicate technical issues concisely to senior management

Core Competencies

Demonstrates extensive expertise in troubleshooting complex network incidents, utilizing advanced network management tools and automation to enhance operational efficiency. Possesses strong leadership skills for managing support queues and collaborating across teams in a large-scale network environment.

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