Cisco Network Operations Specialist

Agilus Work Solutions; Calgary; Hybrid; CAD 76,000 - 83,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive hourly rate CAD 55–60

Job summary

Agilus by Synergie is recruiting a Cisco Network Operations Specialist in Calgary, Alberta. Work hybrid in a large-scale enterprise environment supporting Cisco network and security operations across locations.

This hands-on contract role focuses on troubleshooting, security technologies, and ensuring high availability of critical systems. The role covers Cisco Firepower, UC, SIP trunking, VoIP, and WAN with BGP, offering exposure to a broad Cisco stack and opportunities to advance networking

Qualifications

• Hands-on experience with Cisco Firepower (FTD/NGFW), switches, and routers.
• Experience managing and troubleshooting enterprise Cisco security infrastructure.
• Strong knowledge of Layer 2/3 networking, VLANs, routing, and BGP.
• Experience with Cisco UC, SIP trunking, and VoIP services.
• Experience executing changes within ITIL-based change management.
• Ability to diagnose and resolve complex network/security issues with minimal supervision.

Responsibilities

• Provide operational support for Cisco firewalls, switches, routers, and wireless infrastructure
• Troubleshoot network, security, and connectivity incidents in production environments
• Execute network changes, upgrades, and service requests following established processes
• Support enterprise routing infrastructure and WAN connectivity using BGP
• Configure, monitor, and maintain Cisco Firepower and NGFW environments
• Support Cisco Unified Communications, SIP trunking, and VoIP services
• Maintain availability of critical voice and emergency communication systems

Skills

Cisco Firepower

Cisco switches

Cisco routers

BGP

UC/SIP/VoIP

ITIL change management

Network troubleshooting

Problem solving

Job description

Cisco Network & Security Specialist | Enterprise Infrastructure, Firewalls, Routing & Voice Systems

Agilus by Synergie is recruiting for a Cisco Network Operations Specialist in the utilities industry in a hybrid work environment in Calgary, Alberta. Join a large-scale enterprise environment supporting critical Cisco network and security operations across multiple locations. This hands-on contract role is ideal for an experienced network professional who thrives in troubleshooting complex infrastructure, managing Cisco security technologies, supporting voice services, and ensuring high availability across business-critical systems. You'll play a key role in maintaining and enhancing a robust network environment that powers daily operations.

Responsibilities

• Provide operational support for Cisco firewalls, switches, routers, and wireless infrastructure


• Troubleshoot and resolve network, security, and connectivity incidents in production environments


• Execute network changes, upgrades, and service requests following established processes


• Support enterprise routing infrastructure and WAN connectivity utilizing BGP


• Configure, monitor, and maintain Cisco Firepower and NGFW environments


• Support Cisco Unified Communications, SIP trunking, and VoIP services


• Maintain availability of critical voice and emergency communication systems

Requirements

• Strong hands-on experience supporting Cisco Firepower (FTD/NGFW), Cisco switches, and Cisco routers


• Demonstrated experience managing and troubleshooting enterprise Cisco security infrastructure


• Advanced knowledge of Layer 2 and Layer 3 networking including VLANs, routing, switching, and BGP


• Hands-on experience supporting Cisco Unified Communications (UC), SIP trunking, and VoIP services


• Experience executing network changes and service requests within ITIL-based change management frameworks


• Ability to diagnose and resolve complex network, security, and connectivity issues with minimal supervision

Benefits

• Total rewards: $55.00 - $60.00 hourly


• Start immediately on a high-impact enterprise project


• Gain exposure to a large-scale Cisco infrastructure spanning 44 locations


• Support advanced network, security, and communications technologies


• Expand expertise across networking, security, voice, and wireless technologies

Soft Skills

• Demonstrate strong problem-solving abilities in high-pressure production environments


• Communicate technical issues and solutions clearly to stakeholders and team members


• Collaborate effectively with network, security, infrastructure, and business teams


• Prioritize competing tasks while maintaining service reliability and performance