IT Operations & Logistics Specialist

university toronto; Toronto; On-site; CAD 54,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Defined Contribution Pension

Registered Retirement plans

Job summary

Compucom Systems, Inc. is seeking an Operational Support Specialist to provide day-to-day client support for Paulsboro and Canada operations. You will act as the main contact for orders, manage escalations, and drive serviceability metrics while upholding contract commitments.

Responsibilities include liaison for customer and account teams, end-to-end delivery, inventory management, holds clearance, and weekly SLA reporting. Daily on-site work and strong communication are required.

Qualifications

• Experience in operational support and customer service in a technical environment.
• Proven ability to manage orders and coordinate supply chain activities.
• Proficient with Microsoft Office 365 and strong email etiquette.
• Familiarity with ERP/CRM systems and ticketing tools.
• Ability to work on-site daily in a Canada-based facility.

Responsibilities

• Serve as main liaison for customer and account teams for daily inquiries.
• Own end-to-end delivery, ensure contract compliance and quality audits.
• Coordinate inventory management and monitor CSP thresholds.
• Identify and clear holds and manage risk to meet SLA.
• Produce weekly SLA reports and support reporting tools.

Skills

Operational support

Supply chain execution

Order fulfillment

Customer service

Microsoft Office 365

Email etiquette

ITAD programs

Shipping/receiving

Communication skills

Tools

ERP/CRM platforms

Ticketing software

Order tracking tools

IT Asset Disposition (ITAD) programs

Job description

Compucom Systems, Inc. is seeking an Operational Support Specialist to provide day-to-day client support for Paulsboro and Canada operations. You will act as the main contact for orders, manage escalations, and drive serviceability metrics while upholding contract commitments.

Responsibilities include liaison for customer and account teams, end-to-end delivery, inventory management, holds clearance, and weekly SLA reporting. Daily on-site work and strong communication are required.