Specialist, Business Operations Support

Cogeco Inc.; Burlington; On-site; CAD 90,000 - 130,000; Full time

Job summary

Cogeco Connexion Inc. in Burlington, ON is seeking a detail-oriented Business Operations Support Specialist/Coordinator to manage financial tracking, CAPEX/OPEX budgeting, and end-to-end procurement workflows across IT and engineering initiatives.

The role bridges Corporate Finance and Engineering/IT operations to keep budgets on track and ensure compliant capital investments. The ideal candidate brings 5+ years in financial tracking and procurement for tech environments, with ERP/Workday

Qualifications

• 5+ years in financial tracking, technical procurement, or business operations—supporting technology teams.
• Telco/IT engineering experience adds value.
• Advanced ERP work with procurement, POs, and requisitions; Workday a plus.
• Experience building real-time dashboards in Google Sheets; data-driven decision making.
• CAPEX vs OPEX knowledge and strong financial data translation skills; bilingual (English/French) is an asset.

Responsibilities

• Oversee annual OPEX/CAPEX budgeting and variance analyses across IT and Engineering units.
• Manage end-to-end procurement in ERP, including POs and SOW approvals; streamline processes.
• Monitor PO burn rates and alert leads at 80% to prevent budget overruns.
• Serve as financial liaison between Network Engineering/IT leadership and Corporate Finance.
• Develop dynamic financial models and real-time dashboards for leadership visibility.

Skills

Financial tracking

Procurement

Business operations

Analytical skills

Cross-functional partner

Tools

Workday

ERP software

Google Sheets

Tableau

Job description

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description : Specialist, Business Operations Support Role Overview We are seeking a detail‑oriented Business Operations Support Specialist/Coordinator to manage financial tracking, capital allocation, and end-to-end procurement workflows across our technical initiatives. In this role, you will bridge the gap between Corporate Finance and Engineering/IT operations—ensuring project budgets remain on track, procurement runs smoothly, and capital expenditure rules are strictly maintained. The ideal candidate brings deep experience with ERP systems, strong expertise in OPEX/CAPEX accounting principles, and the communication skills needed to partner effectively with technical leadership.

Key Responsibilities

• OPEX / CAPEX Financial Management & Tracking Oversee an annual budget spanning operational expenditures (e.g. software licensing, maintenance, field services) and capital investments (e.g. fiber rollouts, hardware, network infrastructure). Enforce standardized CAPEX vs. OPEX capitalization guidelines for engineering and infrastructure projects to maintain compliance with internal corporate accounting policies. Conduct monthly budget-to-actual variance analyses across IT and Engineering business units, pinpointing cost-saving opportunities and updating quarterly forecasts. Calculate month-end financial accruals and partner with Corporate Finance to ensure precise timing of operational expense recognition. Drive cloud financial management (FinOps) by managing cloud consumption as a dynamic, variable cost-establishing clear spend categorization, cost-allocation tags, and adaptive forecasting models that respond to usage fluctuations.
• Procurement Operations & Workday Administration Drive the end-to-end procurement process within ERP, including Purchase Requisition creation, PO generation, and managing vendor SOW approval workflows. Streamline procurement efficiency by establishing documentation guidelines for engineering stakeholders, reducing average PO turnaround time. Investigate and resolve complex 3-way matching discrepancies (PO, Goods Receipt, Invoice) with Accounts Payable and external vendors to avoid payment delays or service interruptions. Monitor active PO burn rates against contractual caps, proactively alerting project leads at the 80% threshold to eliminate budget overruns.
• Cross‑Functional IT & Engineering Partnership Act as the primary financial liaison for Network Engineering / Enterprise IT leadership, translating technical deliverables into dynamic financial forecasts. Deprecation, Asset retirement : Partner with technical leads to identify legacy systems, hardware, and software licenses scheduled for decommission or phase‑out. Track capital expenditure milestones across network expansion initiatives to ensure capital is accurately recognized upon equipment delivery and field deployment. Capitalization of internal labour : Reconcile month-end labor allocations with Corporate Finance to ensure capital work is properly reflected on the balance sheet. Partner with Vendor Management and IT leaders to audit licenses and hardware maintenance contracts, identifying and removing duplicate OPEX costs. Develop dynamic financial models and real-time dashboard reports giving technical directors immediate visibility into active spend and remaining commitments.
• Role & Governance: Serving as Capital Cost Advisor (CCA) to establish baseline costs and maintain continuous financial oversight.

Qualifications & Requirements

• Experience: 5+ years of experience in financial tracking, technical procurement, or business operations—specifically supporting the technology department.
• Experience in the telco industry adds value (eg IT, Telecom, or Engineering departments).
• Technical Proficiency: Advanced hands‑on experience with ERP Systems (Procurement, Purchase Orders, Requisitions).
• Workday experience is an added value.
• Process & Data Tracking - Optimized daily operational workflows using Google Workspace, establishing real-time reporting dashboards in Google Sheets to track team KPIs, monitor project milestones, and reduce cross‑departmental bottlenecks.
• Domain Knowledge: Strong working knowledge capitalization rules (CAPEX vs. OPEX distinction) for technical equipment and software implementation.
• Core Competencies: Exceptional analytical skills, high-attention to detail, and a proven ability to translate complex engineering needs into structured financial data.
• Fluent in English and French (spoken and written) an asset to collaborate with stakeholders in Quebec, Ontario, and across the United States.

Preferred Qualifications

• Experience in telecommunications, fiber infrastructure, or large-scale enterprise IT deployments.
• Background in vendor management, contract review, or SOW negotiation workflows.
• Familiarity with data visualization tools (e.g. Tableau).

Location

Burlington, ON

Company

Cogeco Connexion Inc At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well‑being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers. Rooted in the communities it serves, Cogeco Inc. is a growing competitive force in the North American telecommunications and media sectors, serving 1.6 million residential and business subscribers. Its Cogeco Communications subsidiary provides Internet, video and phone services in Canada, and in thirteen states in the United States under the Cogeco Connexion, oxio and Breezeline brand names. Through Cogeco Media, it owns and operates 21 radio stations primarily in the province of Québec as well as a news agency. Cogeco's subordinate voting shares are listed on the Toronto Stock Exchange (TSX: CGO). The subordinate voting shares of Cogeco Communications Inc. are also listed on the Toronto Stock Exchange (TSX: CCA).