IT Operations Analyst / Production Support Analyst

Wipro Ltd.; Montreal; Presencial; CAD 40.000 - 55.000; Jornada completa

Descripción de la vacante

Wipro is seeking an IT Operations Analyst / Production Support Analyst in Montreal to support daily IT production and application operations. Entry-level role suitable for recent graduates or candidates with up to 2 years of experience, with growth into IT Operations, Production Support, and ITSM.

Fluency in French and English is required, along with basic knowledge of IT infrastructure, databases, and incident/change management concepts.

Formación

• Master's degree in computer science or a related field.
• 1–2 years of experience; fresh graduates welcome.
• Fluent in French and English; strong communication is a must.

Responsabilidades

• Support day-to-day IT production operations and application operations.
• Assist in incident, problem, and change management activities.
• Collaborate with IT teams to ensure smooth service delivery.

Conocimientos

Bilingual French/English

Strong communication

Willingness to learn IT Operations

Educación

Master's degree in Computer Science / IT / Software Engineering

Herramientas

ServiceNow

SQL

Windows

Linux

Descripción del empleo

Job Description

IT Operations Analyst / Production Support Analyst

Role Summary

We are looking for a motivated IT Operations Analyst / Production Support Analyst to support day-to-day IT production and application operations. This is an entry-level opportunity suitable for recent graduates or candidates with up to 2 years of experience who are interested in building a career in IT Operations, Production Support, and IT Service Management.

Required Qualifications

• Master's degree in computer science, Information Technology, Software Engineering, Computer Engineering, or a related field.
• 1–2 years of experience. Fresh graduates are welcome to apply.
• Strong communication skills in French and English.
• Basic understanding of IT infrastructure, applications, databases, or production support.
• Basic knowledge of Incident, Problem, and Change Management concepts.
• Good analytical and troubleshooting skills.
• Willingness to learn IT Operations and ITSM processes.

Preferred Qualifications

• Academic or internship exposure to IT Operations, Help Desk, Application Support, or Production Support.
• Familiarity with ITSM/service desk tools such as ServiceNow.
• Basic knowledge of SQL, Windows/Linux, networking, or cloud technologies.
• ITIL Foundation certification is an advantage but not mandatory.

Mandatory Skills: Project Management

Experience: 5-8 Years

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.