IT Infrastructure Delivery Manager - Managed Services

Wipro

Mississauga

On-site

CAD 100,000 - 150,000

Full time

6 days ago

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Job summary

Wipro Limited in Mississauga is seeking a senior IT Infrastructure Delivery Manager for Managed Services. You will oversee end-to-end delivery across data centers, cloud, network, and workplace IT, with a focus on governance, automation, and service improvement.

You will manage multi-vendor environments, lead high-severity incidents, and translate technical outcomes into executive-level value narratives for clients.

Qualifications

Engineering degree or equivalent required.
ITIL mandatory; PMP/PRINCE2/Cloud/Security/AI certifications preferred.
10–15+ years in IT infrastructure delivery, large-scale managed services.

Responsibilities

Accountable for steady-state and transformation delivery across infrastructure towers.
Lead governance, service reviews, risk management, and compliance in a 24x7 model.
Drive ITIL processes (Incident, Problem, Change, Request, Capacity, Availability).
Ensure platform stability, DR/BCP readiness, and cost optimization.
Lead high-severity incidents, with effective RCA and action plans.
Drive automation, observability, and AI-driven operations improvements.

Skills

ITIL governance

Stakeholder management

Leadership

Vendor management

Automation / AIOps

Education

Engineering degree

Tools

AI/GenAI tools

Observability platforms

Automation tooling

Job description

IT Infrastructure Delivery Manager - Managed Services Job Description Job Title: IT Infrastructure Delivery Manager - Managed Services City: Mississauga State/Province: Ontario Posting Start Date: 10/21/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Key Responsibilities

Accountable for steady-state and transformation delivery across infrastructure towers (DC, Cloud, Network, Workplace, Security) with clear ownership for SLA, KPI, CX, and contract adherence in a 24x7 managed services model.
Establish and lead strong delivery governance including service reviews, operational cadence, risk management, audits, and compliance to contractual, regulatory, and enterprise standards; ensure zero surprises for clients and stakeholders.
Drive maturity and consistency across ITIL processes (Incident, Problem, Change, Request, Capacity, Availability), embedding preventive, repeatable, and measurable operations at scale in a multi-vendor ecosystem.
Ensure platform stability, resilience, DR/BCP readiness, and capacity sufficiency through proactive monitoring, trend analysis, and resilience design, minimizing downtime and business impact.
Lead high-severity incidents and service crises with confidence and clarity, ensuring rapid resolution, effective stakeholder communication, strong RCA, and systemic corrective actions.
Drive ongoing service improvement initiatives focused on MTTR reduction, ticket deflection, automation-led productivity, cost optimization, and service quality uplift.
Provide architecture-level oversight on infrastructure changes, migrations, cloud transitions, and upgrades, ensuring designs are operationally scalable, secure, and supportable in BAU.
Lead adoption of automation, observability, AIOps, self-healing, and AI/GenAI-assisted operations; translate innovation from pilots to production to deliver tangible efficiency and reliability gains.
Govern OEMs, hyperscalers, and partner ecosystems with outcome-based accountability, ensuring aligned delivery, performance transparency, and value realization.
Act as a trusted delivery leader for senior client stakeholders, translating operational complexity into outcomes, risks, and value narratives suitable for CxO-level forums.
Build, lead, and retain high-performing global delivery teams with strong focus on capability building, succession planning, and transformation-ready skills.

Key Requirements

10–15+ years in IT infrastructure delivery with substantial experience in large-scale managed services, including steady-state operations, transitions, transformations, and renewals.
Deep understanding of ITIL-based service management, SLA governance, risk controls, audit readiness, and operational reporting in contract-driven environments.
Strong working knowledge of data center, network, compute, storage, cloud, hybrid infrastructure, and security integration, with ability to influence architecture and design decisions.
Proven ability to lead during ambiguity, crises, and high-pressure situations while maintaining service stability, stakeholder confidence, and team morale.
Experience in defining and managing operational metrics, dashboards, and trend-based insights to drive preventive actions and continuous improvement.
Exposure to or hands‑on leadership in automation, AIOps, observability platforms, and AI‑driven service delivery; strong passion for modernizing managed services operations.
Excellent communication and influencing skills with ability to engage CXOs, clients, and internal leaders using clear, outcome‑focused narratives.
Demonstrated capability in leading large, distributed teams and managing vendors through performance governance and value‑based engagement models.
Engineering degree or equivalent required; ITIL mandatory; PMP / PRINCE2 / Cloud / Security / AI‑related certifications preferred.

Mandatory Skills: AI ML Ops Infrastructure.Experience: 8-10 Years.

The expected compensation for this role ranges from CAD 100000 to CAD 150000.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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Tous les candidats qualifiés recevront une considération pour l'emploi sans égard à la race, la couleur, la caste, la croyance, la religion, le sexe, l'état matrimonial, l'âge, l'origine ethnique et nationale, l'identité de genre, l'expression de genre, l'orientation sexuelle, l'orientation politique, le statut d'invalidité, le statut de vétéran protégé, ou toute autre caractéristique protégée par la loi.

Wipro s'engage à créer un lieu de travail accessible, favorable et inclusif. Des aménagements raisonnables seront fournis à tous les candidats, y compris les personnes handicapées, tout au long du processus de recrutement et de sélection. Les aménagements doivent être communiqués à l'avance de la candidature, dans la mesure du possible, et seront examinés sur une base individuelle. Wipro offre des opportunités égales à tous et valorise la diversité.