Production Support Analyst

ITC Infotech; Vancouver; On-site; CAD 80,000 - 95,000; Full time

Job summary

A leading IT services firm in Vancouver is looking for a Production Support Analyst to ensure the stability and performance of their Financial Data Hub platform. You will monitor data pipelines, resolve incidents, and collaborate with cross-functional teams. The ideal candidate has at least 4 years of experience in production support and strong SQL skills. This is a full-time position offering a salary range of CA$80,000.00 to CA$95,000.00 annually.

Qualifications

• Minimum 4 years of experience in Production/Application Support, preferably in financial data or banking domains.
• Proficiency in SQL and Unix/Linux shell scripting.
• Hands-on experience with ETL tools such as Informatica, DataStage, or Talend.

Responsibilities

• Monitor and support daily FDH batch jobs, ETL workflows, and inbound/outbound data feeds.
• Manage and resolve production incidents, perform root cause analysis, and ensure adherence to SLAs.
• Collaborate with Finance, Risk, and Technology teams to troubleshoot and resolve data/system issues.

Skills

Production/Application Support experience

Proficiency in SQL

Unix/Linux shell scripting

ETL tools (Informatica, DataStage, Talend)

Data warehousing concepts

Job scheduling tools (Control-M, Autosys)

Cloud data platforms (AWS, Azure, GCP)

Monitoring tools (Splunk, AppDynamics)

Understanding of financial data

Job description

Job Title

Production Support Analyst

Location: Surrey, British Columbia, Canada – application deadline 1 week ago

Base pay range

CA$80,000.00/yr – CA$95,000.00/yr

Role Overview

We are seeking a skilled and proactive Production Support Analyst to ensure the stability, availability, and performance of the Financial Data Hub (FDH) platform. This platform supports critical financial and regulatory reporting functions. The role involves monitoring data pipelines, resolving production incidents, and collaborating with cross‑functional teams to maintain data integrity and ensure timely data delivery.

Key Responsibilities

• Monitor and support daily FDH batch jobs, ETL workflows, and inbound/outbound data feeds.
• Manage and resolve production incidents, perform root cause analysis, and ensure adherence to SLAs.
• Collaborate with Finance, Risk, and Technology teams to troubleshoot and resolve data/system issues.
• Participate in release management, system maintenance, and change control processes.
• Automate monitoring and reporting processes; maintain comprehensive documentation and runbooks.

Skills & Experience

• Minimum 4 years of experience in Production/Application Support, preferably in financial data or banking domains.
• Proficiency in SQL and Unix/Linux shell scripting.
• Hands‑on experience with ETL tools such as Informatica, DataStage, or Talend.
• Solid understanding of data warehousing concepts and job scheduling tools (e.g., Control‑M, Autosys).
• Familiarity with cloud data platforms (AWS, Azure, GCP) and monitoring tools (e.g., Splunk, AppDynamics).
• Knowledge of financial data including General Ledger (GL), Profit & Loss (P&L), balance sheet, and regulatory reporting.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

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ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC Infotech is committed to providing veteran employment opportunities to our service men and women.